Operations Team Lead — Delivery & People Growth

Jones Lang LaSalle Incorporated; Manila; On-site; PHP 1,200,000 - 1,600,000; Full time

Benefits offered by this job

Total Rewards Program

Competitive pay and benefits

Job summary

Jones Lang LaSalle Incorporated is seeking an on-site Operations Leader in Taguig, Philippines to assemble and lead a team, manage processes, and oversee stakeholder discussions. You will drive service delivery, coaching, and training while maintaining policy documentation and cross-team collaboration.

The role requires at least two years in operations leadership, strong English skills, and solid MS Office capabilities.

Qualifications

• Minimum of two years of operations leadership and management.
• Excellent verbal and written English communication skills.
• Advanced proficiency in computer functions within MS Office Suite.
• Strong administrative skills in organization and time management.
• Good reporting, analytics and presentation skills.
• Experience supporting UK/US-based services is an advantage.
• Bachelor’s degree preferred.

Responsibilities

• Manage the team to ensure that service delivery standards are maintained.
• Be the single point of contact for team members on all operational issues.
• Conduct regular feedback and coaching sessions with each of your team members as well as run regular team meetings.
• Assist with new hire training and nesting, as well as the continued development and maintenance of policy and process documentation.
• Assist and support other leaders and solicit a team culture between your peers.
• Develop and maintain a collaborative relationship with all stakeholders.
• Provide recommendations for continuous improvement and lead/assist with the implementation of operational excellence programs.
• Manage retention of talent and keep attrition levels to acceptable standards.
• Provide reporting and data insights on team performance.

Skills

Operations leadership

Verbal & written English

MS Office Suite

Organizational skills

Analytics & reporting

Shift/rotating schedules

Education

Bachelor’s degree preferred

Tools

MS Office Suite

Job description

Jones Lang LaSalle Incorporated is seeking an on-site Operations Leader in Taguig, Philippines to assemble and lead a team, manage processes, and oversee stakeholder discussions. You will drive service delivery, coaching, and training while maintaining policy documentation and cross-team collaboration.

The role requires at least two years in operations leadership, strong English skills, and solid MS Office capabilities.