Operations & Order Excellence Specialist

Exclusive Networks Deutschland GmbH; Manila; Presencial; PHP 3 048 000 - 4 571 000; Tempo integral

Resumo da oferta

Exclusive Networks Deutschland GmbH invites applications for an Operations Associate to join our global order management team. You will help improve processes, run quality reviews of orders, and train colleagues while ensuring smooth communication across sales and operations to deliver accurate orders and timely customer service.

You will work in cross-functional teams to optimize quote-to-cash workflows, handle high order volumes, and support continuous improvement initiatives.

Qualificações

• 3+ years of operations experience.
• Ability to prioritize workload and manage a high volume of orders at quarter and month-end close.
• Intermediate to Advanced MS Office Application – MS Outlook and Excel
• Excellent English verbal and written communication skills.
• General understanding of the quote-to-cash processes
• High sense of urgency to achieve goals, results driven, communicates assertively, and willing to learn.
• Ability to work well under pressure, customer focused and a team player.
• Must be able to work PST hours (USA)

Responsabilidades

• Follow proper protocols to ensure correct quote, order entry and fulfillment.
• When processing POs, quotes, and RMAs, ensure completeness and accuracy.
• Enter data into a variety of organization software systems.
• Work in cross-functional teams to define and review operational and logistical procedures, as well as to introduce new procedures as required.
• Define and execute improvements to order management processes and technologies to streamline order delivery and improve customer service.
• Assist in training other order entry employees in the development of skills and knowledge.
• Support with the continuous development of processes and workflows
• Others duties as needed in Operations org

Conhecimentos

Order management experience

Prioritization

English communication

Customer focus

Team player

Work under pressure

US time zone availability

Ferramentas

MS Outlook

Excel

Descrição da oferta de emprego

Exclusive Networks Deutschland GmbH invites applications for an Operations Associate to join our global order management team. You will help improve processes, run quality reviews of orders, and train colleagues while ensuring smooth communication across sales and operations to deliver accurate orders and timely customer service.

You will work in cross-functional teams to optimize quote-to-cash workflows, handle high order volumes, and support continuous improvement initiatives.