Global Order Management Associate

LSEG; Taguig; Sur place; PHP 500 000 - 700 000; Plein temps

Résumé du poste

London Stock Exchange Group (LSEG) seeks an Associate in its Order Management team to support end-to-end order management, billing, account management, and fulfillment activities across regions. The role involves handling customer requests from initiation to resolution, collaborating with Customer Service, Sales, Billing, Operations, and other teams to ensure timely outcomes.

The successful candidate will maintain accurate case records, communicate clearly via email and calls, and adapt to

Qualifications

• End-to-end order management, billing, account management, and fulfillment processes.
• Collaborate with Customer Service, Sales, Billing, and Operations to resolve queries.
• Maintain accurate case records and documentation.
• Communicate clearly via email, calls, and other channels.
• Support AMERS customers and other regions within service levels.

Responsabilités

• Manage end-to-end customer requests related to order management, billing, and fulfillment.
• Handle customer requests and escalations to resolution.
• Collaborate with global teams to resolve queries and ensure a consistent customer experience.
• Communicate with customers and internal teams through email, calls, and other channels.
• Maintain case records and updates in relevant systems.
• Apply judgment to prioritize workload according to urgency.
• Follow processes and documentation standards for accuracy and compliance.
• Contribute to knowledge articles and process documentation.
• Identify recurring issues and propose improvements.
• Adapt to changing priorities and cross-train as needed.

Description du poste

London Stock Exchange Group (LSEG) seeks an Associate in its Order Management team to support end-to-end order management, billing, account management, and fulfillment activities across regions. The role involves handling customer requests from initiation to resolution, collaborating with Customer Service, Sales, Billing, Operations, and other teams to ensure timely outcomes.

The successful candidate will maintain accurate case records, communicate clearly via email and calls, and adapt to