Operations Associate

Exclusive Networks; Manila; On-site; PHP 350,000 - 520,000; Full time

Job summary

Exclusive Networks in Manila is seeking an Operations Associate to support order entry, processing, and continuous improvement of delivery and customer service workflows. The role collaborates with multiple sales departments to ensure accurate quotes, POs, RMAs, and timely order fulfillment.

The ideal candidate should have 3+ years in operations, strong MS Office skills, and excellent English communication. PST hours readiness and a customer-focused, team-oriented mindset are essential.

Qualifications

• 3+ years of operations experience in a fast-paced environment.
• Ability to prioritize workload and manage a high volume of orders at quarter and month-end close.
• Proficient in MS Office (Outlook and Excel).
• Excellent English verbal and written communication skills.
• General understanding of the quote-to-cash processes.

Responsibilities

• Follow proper protocols to ensure correct quote, order entry and fulfillment.
• When processing POs, quotes, and RMAs, ensure completeness and accuracy.
• Enter data into a variety of organization software systems.
• Work in cross-functional teams to define and review operational procedures and to introduce new ones.
• Define and execute improvements to order management processes and technologies.
• Assist in training other order entry employees in developing skills and knowledge.
• Support continuous development of processes and workflows.
• Other duties as needed in Operations.

Skills

Operations experience

Prioritization

MS Office - Outlook/Excel

English communication

Customer focus

Team player

PST USA hours

Tools

MS Outlook

MS Excel

Job description

Operations Associate

Manila

Full time

EXCLUSIVE NETWORKS

Introduction

Exclusive Networks is the global cybersecurity go-to-market specialist that provides partners and end-customers with a wide range of services and product portfolios. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine deep local expertise with the scale and delivery of a single global organization.

Our best-in-class vendor portfolio is carefully curated with all leading industry players. Our services range from managed security to specialist technical accreditation and training and capitalize on rapidly evolving technologies and changing business models. For more information visit www.exclusive-networks.com.

At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our ecosystem, shaping a prosperous and trusted digital world, and helping our people to realize their full potential.

DUTIES AND RESPONSIBILITIES

About the role

An Operations Associate’s role includes assisting with process and system improvements, conducting quality reviews of orders processed by others in the organization, providing training, and other duties. Proactively address, resolve, and/or escrow any operational issues affecting customer experience. Manage communication with all sales departments, order and process all customer orders, returns, and ensure that all procedures are carried out according to best practices.

As the Operations Associate, you will:

• Follow proper protocols to ensure correct quote, order entry and fulfillment.
• When processing POs, quotes, and RMAs, ensure completeness and accuracy.
• Enter data into a variety of organization software systems.
• Work in cross-functional teams to define and review operational and logistical procedures, as well as to introduce new procedures as required.
• Define and execute improvements to order management processes and technologies to streamline order delivery and improve customer service.
• Assist in training other order entry employees in the development of skills and knowledge.
• Support with the continuous development of processes and workflows
• Others duties as needed in Operations org

QUALIFICATIONS AND EXPERIENCE

About you

The ideal Operations Associate:

• 3+ years of operations experience. Prior order management experience a plus.
• Ability to prioritize workload and manage a high volume of orders at quarter and month-end close.
• Intermediate to Advanced MS Office Application – MS Outlook and Excel
• Excellent English verbal and written communicate skills.
• General understanding of the quote-to-cash processes
• High sense of urgency to achieve goals, results driven, communicates assertively, and willing to learn.
• Ability to work well under pressure, customer focused and a team player.
• Must be able to work PST hours (USA)

WORKING CONDITIONS

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• VISA Status
• Working Hours
• Salary
• Physical Requirements
• Travel Requirements
• Working Documents
• Other