Operations Associate

Exclusive Networks PH Inc; Manila; On-site; PHP 3,048,000 - 4,571,000; Full time

Job summary

Exclusive Networks Deutschland GmbH invites applications for an Operations Associate to join our global order management team. You will help improve processes, run quality reviews of orders, and train colleagues while ensuring smooth communication across sales and operations to deliver accurate orders and timely customer service.

You will work in cross-functional teams to optimize quote-to-cash workflows, handle high order volumes, and support continuous improvement initiatives.

Qualifications

• 3+ years of operations experience.
• Ability to prioritize workload and manage a high volume of orders at quarter and month-end close.
• Intermediate to Advanced MS Office Application – MS Outlook and Excel
• Excellent English verbal and written communication skills.
• General understanding of the quote-to-cash processes
• High sense of urgency to achieve goals, results driven, communicates assertively, and willing to learn.
• Ability to work well under pressure, customer focused and a team player.
• Must be able to work PST hours (USA)

Responsibilities

• Follow proper protocols to ensure correct quote, order entry and fulfillment.
• When processing POs, quotes, and RMAs, ensure completeness and accuracy.
• Enter data into a variety of organization software systems.
• Work in cross-functional teams to define and review operational and logistical procedures, as well as to introduce new procedures as required.
• Define and execute improvements to order management processes and technologies to streamline order delivery and improve customer service.
• Assist in training other order entry employees in the development of skills and knowledge.
• Support with the continuous development of processes and workflows
• Others duties as needed in Operations org

Skills

Order management experience

Prioritization

English communication

Customer focus

Team player

Work under pressure

US time zone availability

Tools

MS Outlook

Excel

Job description

EXCLUSIVE NETWORKS | Introduction Exclusive Networks is the global cybersecurity go-to-market specialist that provides partners and end-customers with a wide range of services and product portfolios. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine deep local expertise with the scale and delivery of a single global organization. Our best-in-class vendor portfolio is carefully curated with all leading industry players. Our services range from managed security to specialist technical accreditation and training and capitalize on rapidly evolving technologies and changing business models. For more information visit www.exclusive-networks.com. At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our ecosystem, shaping a prosperous and trusted digital world, and helping our people to realize their full potential.

DUTIES AND RESPONSIBILITIES | About the role

An Operations Associate's role includes assisting with process and system improvements, conducting quality reviews of orders processed by others in the organization, providing training, and other duties. Proactively address, resolve, and/or escalate any operational issues affecting customer experience. Manage communication with all sales departments, order and process all customer orders, returns, and ensure that all procedures are carried out according to best practices.

• Follow proper protocols to ensure correct quote, order entry and fulfillment.
• When processing POs, quotes, and RMAs, ensure completeness and accuracy.
• Enter data into a variety of organization software systems.
• Work in cross-functional teams to define and review operational and logistical procedures, as well as to introduce new procedures as required.
• Define and execute improvements to order management processes and technologies to streamline order delivery and improve customer service.
• Assist in training other order entry employees in the development of skills and knowledge.
• Support with the continuous development of processes and workflows
• Others duties as needed in Operations org

QUALIFICATIONS AND EXPERIENCE | About you

The ideal Operations Associate:

• 3+ years of operations experience. Prior order management experience a plus.
• Ability to prioritize workload and manage a high volume of orders at quarter and month-end close.
• Intermediate to Advanced MS Office Application – MS Outlook and Excel
• Excellent English verbal and written communicate skills.
• General understanding of the quote-to-cash processes
• High sense of urgency to achieve goals, results driven, communicates assertively, and willing to learn.
• Ability to work well under pressure, customer focused and a team player.
• Must be able to work PST hours (USA)

WORKING CONDITIONS (This section is not mandatory and applies only in specific countries based on local law regulations. Regardless of your local needs, feel free to use this section to add anything missing in the previous parts you might publish.)

• VISA Status
• Working Hours
• Salary
• Physical Requirements
• Travel Requirements
• Working Documents
• Other