Operations Manager – Insurance Operations (P&C)

TP; Pasig; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

TP in Pasig, Philippines, seeks an Operations Manager to lead 100+ FTE across policy servicing, billing accuracy, and underwriting support. The role emphasizes driving performance, quality, and productivity in a fast-paced compliance-heavy environment.

The ideal candidate has 5–10 years in insurance operations leadership (P&C preferred), with strong stakeholder management and a proven track record of operational improvements using Guidewire or Duck Creek. Night shift required.

Qualifications

• 5-10 years insurance operations leadership (P&C preferred).
• Experience managing large teams in complex environments.
• Strong command of insurance systems (Guidewire, Duck Creek).
• Proven track record of operational improvements and KPI governance.
• Excellent stakeholder management and communication skills.

Responsibilities

• Lead 100+ FTE across policy servicing, billing accuracy, and underwriting support.
• Drive performance, quality, and productivity across insurance workflows.
• Partner with Underwriting, Claims, Actuarial, and Finance.
• Own SOPs, audit readiness, and regulatory compliance.
• Deliver measurable improvements through automation and process optimization.

Skills

Leadership

Stakeholder management

Communication skills

Process optimization

Tools

Guidewire

Duck Creek

Job description

Step into a high-impact leadership role where accuracy, speed, and operational excellence define success. We’re looking for an Operations Manager with deep Property & Casualty (P&C) insurance operations experience and a proven ability to lead large teams in a fast-moving, compliance-heavy environment.

What You’ll Do

• Lead 100+ FTE across policy servicing, billing accuracy, and underwriting support
• Drive performance, quality, and productivity across all insurance workflows
• Partner with Underwriting, Claims, Actuarial, and Finance
• Own SOPs, audit readiness, and regulatory compliance
• Deliver measurable improvements through automation and process optimization

What You Bring

• 5-10 years insurance operations leadership (P&C strongly preferred)
• Experience managing large teams in complex environments
• Strong command of insurance systems (Guidewire, Duck Creek, etc.)
• Proven track record of operational improvements and KPI governance
• Excellent stakeholder management and communication skills

Shift Schedule: Night Shift

Why Join Us

Lead transformation. Elevate performance. Make an impact every day.