Assistant Manager – Operations (P&C Insurance)

ESOL IT SERVICES INC.; Quezon City; On-site; PHP 800,000 - 1,050,000; Full time

Job summary

ESOL IT SERVICES INC. seeks an experienced Assistant Manager – Operations (P&C Insurance) to lead day-to-day operations, ensure service delivery and team performance in a fast-paced setting.

The role requires a solid P&C insurance background and proven leadership in an operations environment, with onsite work in Alabang or Bridgetowne and night shifts. You will oversee SLAs/KPIs, coach your team, drive process improvements, and collaborate with stakeholders to enhance customer

Qualifications

• Must have background in the insurance industry, preferably in Property and Casualty (P&C) Insurance.
• At least three years of experience in an Assistant Manager role or a similar leadership position.
• Must have completed at least two years of college education.
• Strong leadership, communication, analytical, and problem-solving skills.
• Experience managing teams in a fast-paced environment is highly preferred.
• Willing to work onsite in Alabang or Bridgetowne.
• Willing to work on a night shift schedule.

Responsibilities

• Oversee daily operations and ensure SLA and KPI achievement.
• Lead, coach, and develop team members to drive high performance.
• Monitor workflows and identify opportunities for process improvements.
• Collaborate with stakeholders to resolve operational concerns and improve customer experience.
• Prepare reports, analyze trends, and implement action plans to achieve business goals.
• Ensure compliance with company policies, client requirements, and industry standards.

Skills

Leadership

Team management

Communication

Analytical thinking

Problem solving

Education

Two years of college education

Job description

We are seeking an experienced Assistant Manager – Operations (P&C Insurance) to lead day-to-day operations while ensuring excellent service delivery, process efficiency, and team performance. The ideal candidate should have a strong background in Property and Casualty (P&C) Insurance and proven leadership experience within an operations environment.

Key Responsibilities

• Oversee daily operations and ensure the achievement of service-level agreements (SLAs) and key performance indicators (KPIs).

• Lead, coach, and develop team members to drive high performance and productivity.

• Monitor workflows and identify opportunities for process improvements.

• Collaborate with stakeholders to resolve operational concerns and improve customer experience.

• Prepare reports, analyze trends, and implement action plans to achieve business goals.

• Ensure compliance with company policies, client requirements, and industry standards.

Qualifications

• Must have a background in the insurance industry, preferably in Property and Casualty (P&C) Insurance.

• At least three years of experience in an Assistant Manager role or a similar leadership position.

• Must have completed at least two years of college education.

• Strong leadership, communication, analytical, and problem-solving skills.

• Experience managing teams in a fast-paced environment is highly preferred.

• Willing to work onsite in Alabang or Bridgetowne.

• Willing to work on a night shift schedule.