Operations Manager – Insurance Operations

Teleperformance; Pasig; On-site; PHP 1,200,000 - 2,000,000; Full time

Job summary

Teleperformance Philippines in Pasig invites an experienced Operations Manager to lead P&C insurance operations, shaping performance and compliance in a fast-paced, regulated environment. You will oversee 100+ FTE across policy servicing, billing accuracy, and underwriting support, driving automation and process improvements while collaborating with underwriting, claims, actuarial, and finance.

The ideal candidate has 5–10 years in insurance operations leadership, strong systems knowledge

Qualifications

• 5–10 years of insurance operations leadership, P&C preferred.
• Experience managing large teams in complex environments.
• Strong knowledge of insurance systems (Guidewire, Duck Creek, etc.)
• Proven track record of operational improvements and KPI governance.
• Excellent stakeholder management and communication skills.

Responsibilities

• Lead 100+ FTE across policy servicing, billing accuracy, and underwriting support
• Drive performance, quality, and productivity across all insurance workflows
• Partner with Underwriting, Claims, Actuarial, and Finance
• Own SOPs, audit readiness, and regulatory compliance
• Deliver measurable improvements through automation and process optimization

Skills

Team leadership

Stakeholder management

Process improvements

Tools

Guidewire

Duck Creek

Job description

Step into a high-impact leadership role where accuracy, speed, and operational excellence define success. We’re looking for an Operations Manager with deep Property & Casualty (P&C) insurance operations experience and a proven ability to lead large teams in a fast-moving, compliance-heavy environment.

What You’ll Do

• Lead 100+ FTE across policy servicing, billing accuracy, and underwriting support

• Drive performance, quality, and productivity across all insurance workflows

• Partner with Underwriting, Claims, Actuarial, and Finance

• Own SOPs, audit readiness, and regulatory compliance

• Deliver measurable improvements through automation and process optimization

What You Bring

• 5-10 years insurance operations leadership (P&C strongly preferred)

• Experience managing large teams in complex environments

• Strong command of insurance systems (Guidewire, Duck Creek, etc.)

• Proven track record of operational improvements and KPI governance

• Excellent stakeholder management and communication skills

Why Join Us

Lead transformation. Elevate performance. Make an impact every day.