Insurance Operations Lead - Billing & Policy Services

Recruitify_HR; Metro Manila; On-site; PHP 540,000 - 660,000; Full time

Job summary

Recruitify_HR is seeking an Operations Assistant Manager to oversee multiple functions within the Property & Casualty Insurance space. The role requires driving efficiency, leading a contact center team, and ensuring accurate billing and policy servicing.

Applicants should have extensive insurance experience, strong analytical and communication skills, and familiarity with CRM and QA tools. A Bachelor's degree is preferred, with prior BPO leadership experience highly valued.

Qualifications

• Bachelor's degree preferred; equivalent work experience accepted.
• 12 years of pure insurance experience in Property & Casualty -Life & Annuities.
• Minimum 23 years of contact center experience, with at least 1 year in a leadership/supervisory role.
• Strong knowledge of insurance billing processes and ECC account management.
• Excellent analytical, communication, and documentation skills.
• Detail-oriented with the ability to identify trends and recommend solutions.
• Must have prior BPO experience.

Responsibilities

• Assist in managing operations and ensuring efficiency.
• Support billing, account management, and policy servicing.
• Lead a team in a contact center environment.
• Analyze processes and recommend improvements.
• Ensure compliance with insurance billing processes.

Skills

Analytical thinking

Communication

Documentation

Education

Bachelor's degree

Tools

MS Office

CRM systems

QA tools

Contact center systems

Job description

Recruitify_HR is seeking an Operations Assistant Manager to oversee multiple functions within the Property & Casualty Insurance space. The role requires driving efficiency, leading a contact center team, and ensuring accurate billing and policy servicing.

Applicants should have extensive insurance experience, strong analytical and communication skills, and familiarity with CRM and QA tools. A Bachelor's degree is preferred, with prior BPO leadership experience highly valued.