Assistant Manager – Operations | Insurance / Healthcare / F&A

Manpower Outsourcing Services, Inc.; Taguig; Hybrid; PHP 670,000 - 1,004,000; Full time

Job summary

Manpower Outsourcing Services, Inc. is seeking an experienced Assistant Manager – Operations to lead a team supporting Workers’ Compensation Claims and P&C insurance operations for a global organization.

This hands-on leadership role focuses on people management, KPI/SLA performance, process improvement, and stakeholder management with US-based teams. The ideal candidate will have 3+ years of hands-on management experience, oversee 10+ FTEs, and bring strong communication, analytical, and

Qualifications

• Bachelor’s degree in Insurance, Business, Finance, Healthcare, or related field.
• 3+ years of hands-on people management experience with 10+ FTEs.
• Experience in KPI/SLA management, performance management, and process improvement.
• Experience working with US-based stakeholders and willingness to work US shifts.
• Insurance/P&C Claims, Healthcare, or Finance & Accounting operations background preferred.
• Certifications such as AIC, AINS, Cert CII are a plus.

Responsibilities

• Lead and develop Analysts/Senior Analysts, managing workloads, performance, and service delivery.
• Manage team KPIs, SLAs, productivity, quality, and operational metrics.
• Provide coaching and address performance or behavioural concerns.
• Review work for accuracy, quality, and compliance with established procedures.
• Support claims investigation, documentation review, coverage, and liability assessment.
• Partner with US-based stakeholders to resolve issues and maintain service quality.
• Drive process improvements, workflow mapping, transitions, and SOP development.
• Ensure adherence to applicable policies, procedures, and regulatory requirements.

Skills

People management

KPI / SLA management

Process improvement

Stakeholder management

Coaching

Analytical skills

Communication skills

Education

Bachelor’s degree in Insurance, Business, Finance, Healthcare, or related field

Job description

Work Setup: Hybrid
Employment Type: Full-time
Shift: US Shift

About the Role

We are looking for an experienced Assistant Manager – Operations to lead a team supporting Workers’ Compensation Claims and P&C insurance operations for a global organization.

This is a hands‑on leadership role focused on people management, KPI/SLA performance, process improvement, and stakeholder management with US-based teams.

Key Responsibilities

• Lead and develop Analysts/Senior Analysts, managing workloads, performance, and service delivery.

• Manage team KPIs, SLAs, productivity, quality, and operational metrics.

• Provide coaching and address performance or behavioural concerns.

• Review work for accuracy, quality, and compliance with established procedures.

• Support claims investigation, documentation review, coverage, and liability assessment.

• Partner with US-based stakeholders to resolve issues and maintain service quality.

• Drive process improvements, workflow mapping, transitions, and SOP development.

• Ensure adherence to applicable policies, procedures, and regulatory requirements.

Requirements

• Bachelor’s degree in Insurance, Business, Finance, Healthcare, or related field.

• 3+ years of hands‑on people management experience with direct reports.

• Experience managing 10+ FTEs is highly preferred.

• Strong experience in KPI/SLA management, performance management, and process improvement.

• Background in Insurance/P&C Claims, Healthcare, or Finance & Accounting operations.

• Strong communication, analytical, coaching, and stakeholder management skills.

• Experience working with US-based stakeholders and willingness to work US shifts.

Preferred

• Insurance/Claims certifications such as AIC, AINS, Cert CII, or equivalent.

• Experience in shared services or BPO operations supporting global clients.

Ideal Candidate

You are a people leader with 3+ years of direct management experience, ideally overseeing 10+ FTEs, with a strong track record in KPI management, process improvement, and operational delivery. Experience in Insurance, Healthcare, or F&A is highly relevant, with P&C/Workers’ Compensation Claims experience being a strong advantage.