Operations Manager

Level Up Talent Solutions; Taguig; Hybride; PHP 1 000 000 - 1 800 000; Plein temps

Résumé du poste

Level Up Talent Solutions was founded to empower professionals by providing structured onboarding, ongoing guidance, and clear success criteria. The Operations Manager will oversee daily operations across Cebu and BGC, guiding Marketing, Finance, Sales, and VA teams.

Regular CEO/President and HR Manager collaboration ensures alignment and continuous improvement in service delivery. The role requires coordinating with Cebu, quarterly onsite visits, and flexible hours to fit business needs, with a

Qualifications

• At least 4 years of experience leading operations or managing teams across multiple functions.
• Strong people leadership skills with ability to coach teams.
• Background in sales, marketing, finance, or client services.
• Proficient with GoHighLevel and automation tools.
• Clear communicator with practical problem-solving abilities.

Responsabilités

• Oversee daily operations across Cebu and BGC offices, aligning teams with priorities.
• Guide Marketing, Finance, Sales, and VA Services teams with clear expectations.
• Monitor performance using KPIs and optimize workflows.
• Leverage GoHighLevel to monitor activity and coordinate delivery.
• Lead introductory calls with local businesses and support business development.
• Maintain client relationships and ensure timely resolutions.
• Coordinate cross-departmentally to meet commitments and resources.
• Ensure offices have needed resources and maintain operational records.

Connaissances

People leadership

Operations management

Cross-functional

GoHighLevel

Budget management

Client services

Formation

Degree in Business/Management

Outils

GoHighLevel

Description du poste

At Level Up Talent Solutions, we believe great work starts with feeling supported, trusted, and valued.

We are a people-focused talent company that connects skilled professionals with meaningful long-term opportunities. Our goal is to create an environment where you can do your best work, continue growing, and feel confident in the role you play within a team.

When you join Level Up Talent Solutions , you are not just filling a position. You are becoming part of a community that values clear communication, consistency, and mutual respect. We work closely with you to understand your strengths, your experience, and the type of work environment where you can thrive.

We support our talents through structured onboarding, ongoing guidance, and realistic expectations. You will always know what success looks like and who to turn to when you need support. We believe that when talents feel aligned and empowered, everyone succeeds.

At Level Up Talent Solutions, growth is not only about skills. It is about confidence, stability, and building a career you can be proud of.

We are here to help you level up.

Job Description

Job Description:

Join Level Up Talent Solutions and help businesses grow through our Lean-Pro approach to talent and service delivery. The Operations Manager will oversee daily operations across our Cebu and BGC offices, guiding our Marketing, Finance, Sales, and Virtual Assistant Services teams. Working closely with the CEO/President and HR Manager, this leader will keep teams aligned, monitor and drive results, support clients, and continuously improve operations.

This role is based in BGC and requires regular coordination with the Cebu office, quarterly onsite visits to company sites, and flexibility to adjust work hours based on business needs.

Key Responsibilities:

• Oversee daily operations across the Cebu and BGC offices, ensuring teams remain focused and aligned with company priorities.
  
• Guide and coach the Marketing, Finance, Sales, and Virtual Assistant Services teams, set clear expectations, and monitor performance based on applicable KPIs.
  
• Maximize the use of existing company tools, particularly GoHighLevel (GHL), to monitor client activity, track operational performance, and improve team coordination and follow-through.
  
• Monitor overall business performance, identify operational gaps, and ensure teams follow through on agreed priorities, action plans, and deliverables.
  
• Lead introductory calls with local businesses to understand their needs and present Level Up’s services.
  
• Support the Sales team in following up on leads, advancing client opportunities, and coordinating business development efforts.
  
• Maintain strong client relationships, address concerns promptly, and coordinate with relevant teams to ensure timely resolutions and reliable service delivery.
  
• Monitor Virtual Assistant service quality, client satisfaction, talent support, and staffing needs to maintain consistent service delivery.
  
• Coordinate across departments to align client commitments, business priorities, and operational requirements.
  
• Ensure both offices have the resources, facilities, and coordination needed to support business operations.
  
• Conduct regular team check-ins, provide operational updates to management, and elevate significant risks or issues requiring management attention.
  
• Identify opportunities to improve workflows, strengthen client experience, and support sustainable business growth.
  
• Identify and address operational risks and potential service disruptions, coordinating solutions to maintain business continuity.
  
• Help ensure teams comply with company policies, protect confidential information, and maintain accurate operational records.
  
• Coordinate with the Finance team on operational expenses, collections, and other financial matters affecting business operations.
  

Requirements

Qualifications:

• At least 4 years of experience leading operations or managing teams across more than one business function.
  
• Strong people leadership skills, with the ability to coach teams and set clear expectations.
  
• Background or working knowledge in sales, marketing, finance, or client services.
  
• Comfortable reviewing performance results, budgets, expenses, and team trackers.
  
• Able to use or learn GoHighLevel (GHL) and other automation tools for managing leads and monitoring work.
  
• Clear communicator with sound judgment and a practical approach to solving problems.
  
• Able to work from the BGC office and coordinate regularly with the Cebu team.
  

Nice to Have:

• A degree in Business, Management, or a related field