Onsite Cebu Operations Team Lead: Coaching & Performance

Level Up Talent Solutions; Cebu City; On-site; PHP 420,000 - 680,000; Full time

Job summary

Level Up Talent Solutions in Cebu City, Philippines is hiring an Operations Team Lead to oversee daily team performance, provide coaching, and ensure targets are met in quality and service levels.

The role requires at least 2 years of BPO leadership experience, preferably a Bachelor’s degree, and is onsite in Cebu/JDN Mandaue City. Strong people-management and analytical skills are essential for success.

Qualifications

• Must have at least 2 years of experience as an Operations Team Lead or Supervisor in the BPO industry.
• Strong leadership and people-management skills are essential.
• Analytical and problem-solving abilities

Responsibilities

• Manage and supervise daily team operations.
• Monitor team productivity, quality, attendance, and performance metrics.
• Conduct coaching sessions and performance discussions.
• Identify performance gaps and develop improvement plans.
• Support employee engagement, development, and retention.
• Ensure adherence to client and company policies.
• Resolve or escape operational issues as necessary.
• Coordinate with Operations leadership and support departments.

Skills

Leadership

Education

Bachelor's degree

Job description

Level Up Talent Solutions in Cebu City, Philippines is hiring an Operations Team Lead to oversee daily team performance, provide coaching, and ensure targets are met in quality and service levels.

The role requires at least 2 years of BPO leadership experience, preferably a Bachelor’s degree, and is onsite in Cebu/JDN Mandaue City. Strong people-management and analytical skills are essential for success.