Operations Team Lead

Level Up Talent Solutions; Cebu City; On-site; PHP 420,000 - 680,000; Full time

Job summary

Level Up Talent Solutions in Cebu City, Philippines is hiring an Operations Team Lead to oversee daily team performance, provide coaching, and ensure targets are met in quality and service levels.

The role requires at least 2 years of BPO leadership experience, preferably a Bachelor’s degree, and is onsite in Cebu/JDN Mandaue City. Strong people-management and analytical skills are essential for success.

Qualifications

• Must have at least 2 years of experience as an Operations Team Lead or Supervisor in the BPO industry.
• Strong leadership and people-management skills are essential.
• Analytical and problem-solving abilities

Responsibilities

• Manage and supervise daily team operations.
• Monitor team productivity, quality, attendance, and performance metrics.
• Conduct coaching sessions and performance discussions.
• Identify performance gaps and develop improvement plans.
• Support employee engagement, development, and retention.
• Ensure adherence to client and company policies.
• Resolve or escape operational issues as necessary.
• Coordinate with Operations leadership and support departments.

Skills

Leadership

Education

Bachelor's degree

Job description

Cebu City, Philippines

At Level Up Talent Solutions, we believe great work starts with feeling supported, trusted, and valued.

We are a people-focused talent company that connects skilled professionals with meaningful long-term opportunities. Our goal is to create an environment where you can do your best work, continue growing, and feel confident in the role you play within a team.

When you join Level Up Talent Solutions, you are not just filling a position. You are becoming part of a community that values clear communication, consistency, and mutual respect. We work closely with you to understand your strengths, your experience, and the type of work environment where you can thrive.

We support our talents through structured onboarding, ongoing guidance, and realistic expectations. You will always know what success looks like and who to turn to when you need support. We believe that when talents feel aligned and empowered, everyone succeeds.

At Level Up Talent Solutions, growth is not only about skills. It is about confidence, stability, and building a career you can be proud of.

We are here to help you level up.

Job Description

Job Description:
We are hiring an Operations Team Lead to oversee daily team performance, provide coaching and leadership, and ensure that operational, quality, and customer service targets are consistently achieved.

Responsibilities:

Manage and supervise daily team operations.

Monitor team productivity, quality, attendance, and performance metrics.

Conduct coaching sessions and performance discussions.

Identify performance gaps and develop improvement plans.

Support employee engagement, development, and retention.

Ensure adherence to client and company policies.

Resolve or escape operational issues as necessary.

Coordinate with Operations leadership and support departments.

Requirements

Must have at least 2 years of experience as an Operations Team Lead or Supervisor in the BPO industry .

Preferably a Bachelor’s Degree graduate.

Open to College Level candidates.

Strong leadership, coaching, and people-management skills.

Strong analytical and problem-solving abilities.

Willing to work onsite in Cebu / JDN Mandaue City .