Operations Lead

Outsourcey; Taguig; Remote; PHP 670,000 - 1,004,000; Full time

Job summary

Outsourcey is seeking a proactive Talent and Client Care Lead to oversee a team of employees and contractors in the Philippines. You will ensure smooth day-to-day operations, maintain high service standards, and drive team performance.

The ideal candidate will be highly organized, detail-oriented, and capable of managing both client and internal operational needs. Experience with Zoho and strong communication skills are a plus as you lead a remote operations team and partner with industry

Qualifications

• Proven experience in operations or team management.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks in a dynamic environment.
• Familiarity with Zoho or similar WFM systems is a plus.
• Lead and develop a remote operations team.
• Work closely with industry leaders.
• Career growth and development opportunities.

Responsibilities

• Manage the Day 1 handover for new employees and contractors.
• Conduct VIP client check-ins and manage client relationships.
• Handle client requests, escalations, perks, and performance management.
• Follow up on client payments and coordinate collections.
• Oversee monthly recognition and rewards (R&R) programs for Department Heads and contractors.
• Manage timekeeping, attendance corrections, shift assignments, and leave approvals via Zoho.
• Resolve invoice and employee/contractor disputes efficiently.
• Provide coaching, check-ins, and performance support to employees and contractors.
• Take inbound calls and ensure client and internal inquiries are addressed promptly.
• Manage client portal activities, including billing adjustments and representative enrollment.

Skills

Operations management

Team leadership

Time management

Communication

Interpersonal skills

Multitasking

Tools

Zoho

Job description

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

About the Role:

Outsourcey is seeking a proactive and experienced Talent and Client Care Lead to oversee our team of employees and contractors. This role is pivotal in ensuring smooth day-to-day operations, maintaining high service standards, and driving team performance. The ideal candidate is highly organized, detail-oriented, and capable of managing both client and internal operational needs.

Key Responsibilities:

• Manage the Day 1 handover process for new employees and contractors.
• Conduct VIP client check-ins and manage client relationships.
• Handle client requests, escalations, perks, and performance management.
• Follow up on client payments and coordinate collections.
• Oversee monthly recognition and rewards (R&R) programs for Department Heads and contractors.
• Manage timekeeping, attendance corrections, shift assignments, and leave approvals via Zoho.
• Resolve invoice and employee/contractor disputes efficiently.
• Provide coaching, check-ins, and performance support to employees and contractors.
• Take inbound calls and ensure client and internal inquiries are addressed promptly.
• Manage client portal activities, including billing adjustments and representative enrollment.

Qualifications:

• Proven experience in operations, team management, or a similar role.
• Strong organizational, time management, and problem-solving skills.
• Excellent communication and interpersonal skills.
• Comfortable managing multiple tasks and priorities in a dynamic environment.
• Familiarity with Zoho or similar attendance and workforce management systems is a plus.
• Lead and develop a remote operations team
• Work closely with industry leaders
• Career growth and development opportunities