Operations Lead/Supervisor

Outsourcey; Taguig; On-site; PHP 480,000 - 720,000; Full time

Benefits offered by this job

Competitive Salary Package

HMO Upon Hire for you and your dependent

Paid Time-Off/Leaves

Yearly leave monetization

Regular day shift

Competitive Salary Package

Job summary

A leading operations management firm in Taguig is seeking an Operations Supervisor to oversee billable staff operations. The ideal candidate will have strong leadership abilities and a proven track record in managing remote teams. Responsibilities include monitoring productivity, addressing employee concerns, and documenting processes. This role offers a competitive salary package and includes benefits such as HMO and paid time off.

Qualifications

• Proven work experience as an Operations Supervisor managing remote teams.
• Strong leadership and decision-making skills required.
• Excellent communication and interpersonal abilities needed.
• Excellent communication and interpersonal abilities.
• Proficiency in MS Office tools, data analysis and reporting.
• Ability to multitask and prioritise tasks effectively.
• Knowledge of industry regulations and standards.

Responsibilities

• Oversee and coordinate day-to-day operations of billable staff.
• Monitor and optimize remote employee attendance and productivity.
• Document processes and prepare performance reports.
• Maintaining timekeeping and personnel records.
• Pass on information from upper management to employees and vice versa.
• Prepare and submit performance reports.
• Documenting processes, monitoring progress, and preparing status reports.
• Should be able to create reports and analyze trends to identify areas for improvement.
• Perform related duties assigned by the Operations Manager.

Skills

Leadership

Decision-making

Communication skills

Data analysis

Multitasking

Education

Bachelor's degree in Business Administration or Operations Management

Tools

MS Office

Job description

About the job Operations Lead/Supervisor

Role Overview:

We seek a highly skilled and motivated Operations Supervisor to join our team. The Operations Supervisor will oversee and coordinate the day-to-day operations of our client's billable staff. The ideal candidate will have strong leadership abilities, excellent organizational skills, and a proven track record of driving operational efficiency. This is more than just a job; it's an opportunity to be a key player in building and leading a high-performing team.

Responsibilities:

• Ensure that remote employees understand their duties or delegated tasks.
• Monitor and optimize remote employee attendance and productivity by providing valuable feedback and supportive coaching.
• Receive employee complaints and resolve problems.
• Maintaining timekeeping and personnel records.
• Pass on information from upper management to employees and vice versa.
• Prepare and submit performance reports.
• Documenting processes, monitoring progress, and preparing status reports.
• Should be able to create reports and analyze trends to identify areas for improvement.
• Perform related duties assigned by the Operations Manager.

What We're Looking For:

• Bachelor's degree in Business Administration, Operations Management, or related field (preferred).
• Proven work experience as an Operations Supervisor managing remote teams
• Strong leadership and decision-making skills.
• Excellent communication and interpersonal abilities.
• Proficiency in MS Office tools, data analysis and reporting.
• Ability to multitask and prioritise tasks effectively.
• Knowledge of industry regulations and standards.

Work Arrangement:

• Onsite, Full-time Work in BGC, Taguig City
• Regular day shift; no holiday work
• Competitive Salary Package
• HMO Upon Hire (For you and your dependent)
• Paid Time-Off/Leaves (monthly)
• Yearly leave monetization/cash conversion of leaves