Operations Manager

Outsourcey; Taguig; On-site; PHP 1,800,000 - 3,000,000; Full time

Benefits offered by this job

Competitive salary

HR function shaping

Career growth opportunities

Leadership team

Job summary

Outsourcey is seeking a COO-level operations leader to drive scalable processes for its rapidly growing Philippine-based BPO partners. You will oversee daily operations, implement systems, and act as a trusted consultant to clients, guiding growth and efficiency across client agencies.

Join a team of industry veterans scaling BPO operations, shaping HR functions, and mentoring cross-functional teams to achieve strategic KPIs and sustained performance.

Qualifications

• 5.5+ years in a COO or similar leader role within an agency.
• Proven ability to build scalable systems and processes.
• Strong leadership and mentoring abilities.
• Data-driven problem solving to remove bottlenecks.
• Experience with CRM tools like GoHighLevel.
• Excellent communication with senior stakeholders.

Responsibilities

• Oversee daily operations and scalable processes across client agencies.
• Lead internal system implementation and tool optimization.
• Consult with clients to streamline operations and drive growth.
• Collaborate with cross-functional teams to push strategic initiatives.
• Develop and execute operational plans aligned with KPIs.
• Monitor performance metrics to ensure targets are met.

Skills

Agency leadership

Operations

Team leadership

Problem solving

CRM software

Communication

Tools

GoHighLevel

CRM systems

Job description

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Job Requirements:

• Agency Experience: Minimum of 5.5+ years in a COO or similar leadership role within an agency, overseeing operations and growth initiatives.
• Operational Expertise: Proven track record of building systems and processes that enhance efficiency and scalability.
• Leadership Skills: Strong ability to lead and mentor teams, driving alignment and achieving business objectives.
• Problem-Solving Abilities: Expertise in identifying bottlenecks and implementing practical, data-driven solutions.
• Software Proficiency: Familiarity with GoHighLevel, or similar CRM systems, and other operational software.
• Communication Skills: Excellent written and verbal communication skills, with the ability to collaborate with senior stakeholders.

Core responsibilities:

• Operations Management: Oversee daily operations and implement scalable processes across client agencies, ensuring the founder's involvement is minimized.
• System Implementation: Lead the execution of internal systems, including software tools that improve operational efficiency and team performance.
• Client Engagement: Act as a consultant for clients, focusing on streamlining their business operations and helping them achieve growth goals.
• Team Leadership: Collaborate with cross-functional teams to drive business initiatives and foster a culture of continuous improvement.
• Strategic Planning: Develop and implement strategic operational plans to align with client business goals and KPIs.
• Performance Monitoring: Regularly assess key metrics to ensure client agencies are on track with operational benchmarks.

Benefits:

• Competitive salary
• Opportunity to shape the HR function of a rapidly growing BPO.
• Work closely with a team of industry leaders who have successfully scaled BPOs in the past.
• Career growth and development opportunities.