Operations Associate: Process & Order Excellence

Exclusive Networks Deutschland GmbH; Manila; Sur place; PHP 350 000 - 500 000; Plein temps

Résumé du poste

EXCLUSIVE NETWORKS is seeking an Operations Associate in Manila to help improve processes, review orders, and train staff. You will handle quotes, POs, RMAs, and data entry, ensuring compliance with best practices and customer-first approaches.

You will collaborate with sales teams, resolve operational issues affecting customer experience, and contribute to ongoing improvements in order management and logistics, working in a global, fast-paced environment.

Qualifications

• The ideal candidate has 3+ years in operations, with order management experience considered an asset.
• Strong ability to prioritize a high volume of orders and meet close targets.
• Proficient in English communication, both written and spoken.
• Knowledge of quote-to-cash processes and related workflows.
• Team-oriented with a proactive and assertive communication style.
• Must be able to work US Pacific Standard Time hours.

Responsabilités

• Follow proper protocols to ensure correct quote, order entry and fulfillment.
• Process POs, quotes, and RMAs with completeness and accuracy.
• Enter data into a variety of organization software systems.
• Work in cross-functional teams to define and review procedures and introduce new ones.
• Define and execute improvements to order management processes to streamline delivery and service.
• Assist in training other order-entry employees in the development of skills and knowledge.
• Support continuous development of processes and workflows.
• Other duties as needed in Operations.

Connaissances

Operations experience

Prioritization

English proficiency

Quote-to-cash

Team player

US PST hours

Outils

MS Outlook

Excel

MS Office Suite

Description du poste

EXCLUSIVE NETWORKS is seeking an Operations Associate in Manila to help improve processes, review orders, and train staff. You will handle quotes, POs, RMAs, and data entry, ensuring compliance with best practices and customer-first approaches.

You will collaborate with sales teams, resolve operational issues affecting customer experience, and contribute to ongoing improvements in order management and logistics, working in a global, fast-paced environment.