Order Management & Customer Ops Specialist — Manila

Serveretail; Manila; On-site; PHP 334,800 - 502,200; Full time

Job summary

ServeRetail in Manila is seeking a Customer Support Associate – Order Management & Customer Operations to join our team. You'll handle inbound voice and chat, support orders, installations, upgrades, and account changes across multiple channels.

Work mode is Work From Office in Manila; you will follow established procedures to deliver accurate order updates, resolve inquiries, and maintain high service standards while ensuring data privacy.

Qualifications

• High School Diploma or equivalent.
• Experience in customer service or order management is advantageous.
• Strong communication and problem-solving skills.

Responsibilities

• Handle inbound voice and chat inquiries about orders and service requests.
• Update orders, schedules, and account details following procedures.
• Provide accurate order status to customers and partners.
• Document interactions in CRM and order systems.
• Follow data privacy, security standards, and escalation processes.

Skills

Verbal communication

Written communication

Order management

CRM navigation

Attention to detail

Customer-focused

Education

High School Diploma or equivalent

Tools

CRM platforms

Job description

ServeRetail in Manila is seeking a Customer Support Associate – Order Management & Customer Operations to join our team. You'll handle inbound voice and chat, support orders, installations, upgrades, and account changes across multiple channels.

Work mode is Work From Office in Manila; you will follow established procedures to deliver accurate order updates, resolve inquiries, and maintain high service standards while ensuring data privacy.