Operations & Process Specialist

Konektao Global BPO Corporation; Manila; Sur place; PHP 223 000 - 357 000; Plein temps

Résumé du poste

Konektao Global BPO Corporation in Manila is seeking an organized and analytical Operations Associate to support daily business operations, coordinate processes, and maintain accurate records to help teams operate efficiently. You will monitor workflows, prepare documentation and SOPs, and communicate with internal teams, clients, and vendors.

The role emphasizes attention to detail, ability to juggle multiple priorities, and a proactive approach to process improvements.

Qualifications

• Previous experience in operations, administration, project coordination, or a related role.
• Strong organizational and analytical skills.
• Excellent written and verbal English communication.
• Proficiency in Microsoft Office and/or Google Workspace.
• Strong spreadsheet skills.
• Experience with project management or CRM systems is an advantage.
• Experience supporting remote or international teams preferred.
• Ability to manage multiple priorities independently.

Responsabilités

• Support day-to-day operational activities and workflows
• Maintain trackers, reports, databases, and operational records
• Coordinate tasks and information across departments
• Monitor deadlines, deliverables, and operational requirements
• Identify process gaps and recommend improvements
• Assist with reporting and data analysis
• Prepare documentation and standard operating procedures
• Communicate with internal teams, clients, and vendors as required
• Support special projects and operational initiatives
• Ensure assigned processes are completed accurately and on time

Connaissances

Organizational skills

Analytical skills

English communication

Microsoft Office / Google Workspace

Spreadsheet skills

CRM experience (advantage)

Outils

CRM systems

Description du poste

Konektao Global BPO Corporation in Manila is seeking an organized and analytical Operations Associate to support daily business operations, coordinate processes, and maintain accurate records to help teams operate efficiently. You will monitor workflows, prepare documentation and SOPs, and communicate with internal teams, clients, and vendors.

The role emphasizes attention to detail, ability to juggle multiple priorities, and a proactive approach to process improvements.