Operations Coordinator — Process & Reporting Excellence

Aon Insurance and Reinsurance Brokers Philippines, Inc; Makati; On-site; PHP 446,000 - 725,000; Full time

Benefits offered by this job

Global Wellbeing Days

Smart Working

Job summary

Aon Philippines is seeking an Operations Coordinator to provide day-to-day operational support to the Operations Manager across segments, ensuring strong controls, processes, and reporting. You will identify improvement opportunities, design SOPs, and collaborate with segment leaders and internal partners to enhance service delivery.

The role emphasizes Excel-driven data analysis, stakeholder management, and a proactive approach to operations, with a path to grow within a global, diverse team

Qualifications

• Proven experience in operations or a similar role
• Curiosity in project management, process improvement, business or related fields
• Strong Microsoft Excel skills and exposure to data analysis
• Strong stakeholder management and interpersonal skills
• Possess personal qualities of integrity, credibility, and dedication
• Understanding of general insurance or financial services is desirable

Responsibilities

• Providing day-to-day support to the Operations Manager to ensure the segments have the proper operational controls, administrative and reporting procedures and systems in place.
• Managing issues and queries raised by the segments, ensuring that standard processes are adhered to and opportunities for improvement identified.
• Designing and maintaining standard operating procedures for each segment, building a deep understanding of handoff points between the segment and supporting functions.
• Building strong working relationships through regular engagement with segment leaders and internal partners.
• Trend analysis and periodic reporting of business and operational performance metrics.

Job description

Aon Philippines is seeking an Operations Coordinator to provide day-to-day operational support to the Operations Manager across segments, ensuring strong controls, processes, and reporting. You will identify improvement opportunities, design SOPs, and collaborate with segment leaders and internal partners to enhance service delivery.

The role emphasizes Excel-driven data analysis, stakeholder management, and a proactive approach to operations, with a path to grow within a global, diverse team