JR2702 Operations Associate - Philippines

Exclusive Networks Deutschland GmbH; Manila; On-site; PHP 350,000 - 500,000; Full time

Job summary

EXCLUSIVE NETWORKS is seeking an Operations Associate in Manila to help improve processes, review orders, and train staff. You will handle quotes, POs, RMAs, and data entry, ensuring compliance with best practices and customer-first approaches.

You will collaborate with sales teams, resolve operational issues affecting customer experience, and contribute to ongoing improvements in order management and logistics, working in a global, fast-paced environment.

Qualifications

• The ideal candidate has 3+ years in operations, with order management experience considered an asset.
• Strong ability to prioritize a high volume of orders and meet close targets.
• Proficient in English communication, both written and spoken.
• Knowledge of quote-to-cash processes and related workflows.
• Team-oriented with a proactive and assertive communication style.
• Must be able to work US Pacific Standard Time hours.

Responsibilities

• Follow proper protocols to ensure correct quote, order entry and fulfillment.
• Process POs, quotes, and RMAs with completeness and accuracy.
• Enter data into a variety of organization software systems.
• Work in cross-functional teams to define and review procedures and introduce new ones.
• Define and execute improvements to order management processes to streamline delivery and service.
• Assist in training other order-entry employees in the development of skills and knowledge.
• Support continuous development of processes and workflows.
• Other duties as needed in Operations.

Skills

Operations experience

Prioritization

English proficiency

Quote-to-cash

Team player

US PST hours

Tools

MS Outlook

Excel

MS Office Suite

Job description

JR2702 Operations Associate - Philippines Manila Full time

EXCLUSIVE NETWORKS | Introduction

Exclusive Networks is the global cybersecurity go-to-market specialist that provides partners and end-customers with a wide range of services and product portfolios. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine deep local expertise with the scale and delivery of a single global organization. Our best-in-class vendor portfolio is carefully curated with all leading industry players. Our services range from managed security to specialist technical accreditation and training and capitalize on rapidly evolving technologies and changing business models. For more information visit www.exclusive-networks.com. At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our ecosystem, shaping a prosperous and trusted digital world, and helping our people to realize their full potential.

DUTIES AND RESPONSIBILITIES | About the role

An Operations Associate's role includes assisting with process and system improvements, conducting quality reviews of orders processed by others in the organization, providing training, and other duties.

Proactively address, resolve, and/or escape any operational issues affecting customer experience.

Manage communication with all sales departments, order and process all customer orders, returns, and ensure that all procedures are carried out according to best practices.

As the Operations Associate, you will:

• Follow proper protocols to ensure correct quote, order entry and fulfillment.
• When processing POs, quotes, and RMAs, ensure completeness and accuracy.
• Enter data into a variety of organization software systems.
• Work in cross-functional teams to define and review operational and logistical procedures, as well as to introduce new procedure as required.
• Define and execute improvements to order management processes and technologies to streamline order delivery and improve customer service.
• Assist in training other order entry employees in the development of skills and knowledge.
• Support with the continuous development of processes and workflows
• Others duties as needed in Operations org

QUALIFICATIONS AND EXPERIENCE | About you

The ideal Operations Associate:

• 3+ years of operations experience. Prior order management experience a plus.
• Ability to prioritize workload and manage a high volume of orders at quarter and month-end close.
• Intermediate to Advanced MS Office Application - MS Outlook and Excel
• Excellent English verbal and written communicate skills.
• General rethinking of quote-to-cash processes
• High sense of urgency to achieve goals, results driven, communicates assertively, and willing to learn.
• Ability to work well under pressure, customer focused and a team player.
• Must be able to work PST hours (USA)

WHO ARE EXCLUSIVE NETWORKS? | Why work for us

We are people focused and strongly believe that talent empowers us to continue our dynasty of disruption and growth in the future.

Our Mission is to drive the transition to a totally trusted digital world for all people and organizations. Visit our website www.exclusive-networks.com.

We are proud to be an Equal Opportunity Employer.

We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers.

We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic.

Employment decisions are made solely on the basis of qualifications, merit, and business need.

Please click here to review our Diversity and Inclusion Policy for further information.

We care about your data: please click here to read our Recruitment Data Protection Policy prior to applying, and therefore sharing your data with us.