Operations Assistant - The Podium

SM Supermalls; Manila, Hinoba-an; On-site; PHP 201,000 - 312,000; Full time

Job summary

SM Supermalls is seeking an Operations Assistant (Building Administration) to support daily mall operations, tenant relations, and safety compliance at The Podium, Mandaluyong. The role involves coordinating housekeeping activities, service requests, and reporting, ensuring excellent customer experience for tenants and visitors.

The candidate will assist with administrative tasks, meetings, permits, events logistics, and continuous learning to contribute to mall performance and guest

Qualifications

• Assist mall operation per company safety, cleanliness and order standards.
• Provide support for tenant relations and administrative tasks.
• Prepare and submit reports related to tenant accounts and compliance.

Responsibilities

• Maintain mall cleanliness and proper documentation of housekeeping activities.
• Coordinate safety and security inspections and deficiency reporting.
• Support tenant communications, memos, promos and operational kits.

Skills

Operations management

Tenant relations

Customer service

Safety compliance

Communication

Problem solving

Project management

Regulatory compliance

Job description

The Podium, Mandaluyong, Metro Manila, Philippines

0 - 5 Years

Job Description

Group Company: Shopping Center Management Corporation

Position description: Building Administration: Assist Mall Operation on daily operation with accordance on company standards of safety, cleanliness and orderliness.Tenant Relations: Provide assistance to the TRMs and TROs in the daily operations pertaining to tenant relations and other administrative work, contributing to ensure overall smooth mall operations and good handling of tenants, while adhering to company obligations. Also provides knowledgeable and efficient service to ensure that all tenants, employees, and other relevant stakeholders receives excellent customer experience.

Primary Responsibilities:

• Operations Assistant (Building Administration) Assists in maintaining mall cleanliness, orderliness, and proper documentation of housekeeping activities. Supports facility management by monitoring tenant concerns, preparing service requests, and ensuring timely resolution of deficiencies. Coordinates safety and security compliance through inspections, memos, and deficiency reporting. Provides administrative support including scheduling meetings, organizing permits, and assisting with events or logistics. Engages in continuous learning and skill development to improve performance and contribute to organizational growth. Operations Assistant (Tenant Relations) Handles tenant documentation, ensuring timely filing, processing, and compliance with operational requirements. Manages tenant construction processes including checklists, clearances, and bond refund documentation. Coordinates tenant communications such as memos, promo lists, and operational kits to support daily activities. Prepares and submits reports and prooflists related to tenant accounts, charges, and compliance. Pursues continuous learning and development to enhance skills and support organizational growth.
• Basic in Risk Mitigation, Project Management, Problem Solving, Legal & Regulatory Compliance, Customer Orientation, Customer Engagement, Contact Center Management, Complaint Management, Communication
• ME in Results Oriented, Purpose Driven, Mindful (“Malasakit”), Innovative, Exceptional

Job Snapshot

Updated Date

27-08-2026

Job ID

Jobs_3993

Hierarchy

SMKL

Location

Location The Podium, Mandaluyong, Metro Manila, Philippines

Experience

0 - 5 Years

Employment Type

Share the opportunity

SM Supermalls is one of Southeast Asia’s largestmall developers and operators, with 90 malls in the Philippines and 9 in China.It is owned by the publicly listed SM Prime Holdings, Inc., one of the region’slargest integrated property developers.
With an average daily foot traffic of 4.5 millionin the Philippines and 300,000 in China, plus over 20,000 tenant stores, joinus in shaping experiences loved by both employees and the communities we serve.