Operations Assistant - SM City Pampanga

SM Supermalls; San Fernando; On-site; PHP 201,000 - 290,000; Full time

Job summary

SM Supermalls is seeking a Tenant Relations support professional to assist with daily mall operations and administrative work, ensuring smooth processes and excellent service to tenants, employees, and stakeholders.

The role focuses on processing tenant documentation, coordinating communications, and preparing compliance reports while aiming for superb customer experience. Fresh graduates are welcome to apply and flexible schedules are encouraged.

Qualifications

• Bachelor’s degree in Business Administration, Business Management or relevant field.
• Excellent communication and customer service skills required.
• Amenable to flexible schedules.
• Experience in Sales, Operations or Customer Service; fresh graduates are welcome.

Responsibilities

• Handle tenant documentation with timely filing and compliance.
• Manage tenant construction processes including checklists, clearances and bonds.
• Coordinate tenant communications such as memos, promo lists and kits.
• Prepare and submit reports on tenant accounts, charges and compliance.
• Pursue continuous learning to support organizational growth.

Skills

Communication skills

Customer service

Flexibility

Documentation

Education

Bachelor's degree in Business Administration/Business Management

Job description

1 - 2 Years

Job Description

Group Company: Shopping Center Management Corporation

Position description: Provide assistance to Tenant Relations in the daily operations and other administrative work, contributing to ensure overall smooth mall operations and good handling of tenants, while adhering to company obligations. Also provides knowledgeable and efficient service to ensure that all tenants, employees, and other relevant stakeholders receives excellent customer experience.

Primary Responsibilities

• Handles tenant documentation, ensuring timely filing, processing, and compliance with operational requirements.
• Manages tenant construction processes including checklists, clearances, and bond refund documentation.
• Coordinates tenant communications such as memos, promo lists, and operational kits to support daily activities.
• Prepares and submits reports and prooflists related to tenant accounts, charges, and compliance.
• Pursues continuous learning and development to enhance skills and support organizational growth.

Qualifications:

• Bachelor's degree holder in Business Administration, Business Management or relevant.
• With excellent communication and customer service skills.
• Amenable to flexible schedules.
• With previous experience in Sales, Operations or Customer Service. Fresh graduates are welcome to apply.

Work Location:

SM Supermalls is one of Southeast Asia’s largestmall developers and operators, with 90 malls in the Philippines and 9 in China.It is owned by the publicly listed SM Prime Holdings, Inc., one of the region’slargest integrated property developers. With an average daily foot traffic of 4.5 million in the Philippines and 300,000 in China, plus over 20,000 tenant stores, joinus in shaping experiences loved by both employees and the communities we serve.