Operations Assistant - Mall Operations

SM Supermalls; Davao City; On-site; PHP 240,000 - 320,000; Full time

Job summary

SM Supermalls is seeking an Operations Assistant in mall administration to support daily operations, safety, and tenant relations. You will assist with housekeeping, service requests, and defect resolution while providing administrative support for meetings and events.

The role emphasizes continuous learning and timely handling of tenant concerns to ensure excellent customer experience across all stakeholders.

Qualifications

• 0–3 years experience in building administration or mall operations.

Responsibilities

• Assists in maintaining mall cleanliness, orderliness, and proper documentation of housekeeping activities.
• Supports facility management by monitoring tenant concerns, preparing service requests, and ensuring timely resolution of deficiencies.
• Coordinates safety and security compliance through inspections, memos, and deficiency reporting.
• Provides administrative support including scheduling meetings, organizing permits, and assisting with events or logistics.
• Engages in continuous learning and skill development to improve performance.

Job description

0 - 3 Years

Job Description

Group Company: Shopping Center Management Corporation

Position description: Building Administration: Assist Mall Operation on daily operation with accordance on company standards of safety, cleanliness and orderliness.Tenant Relations: Provide assistance to the TRMs and TROs in the daily operations pertaining to tenant relations and other administrative work, contributing to ensure overall smooth mall operations and good handling of tenants, while adhering to company obligations. Also provides knowledgeable and efficient service to ensure that all tenants, employees, and other relevant stakeholders receives excellent customer experience.

Primary Responsibilities

• Operations Assistant (Building Administration) Assists in maintaining mall cleanliness, orderliness, and proper documentation of housekeeping activities.
• Operations Assistant (Building Administration) Supports facility management by monitoring tenant concerns, preparing service requests, and ensuring timely resolution of deficiencies.
• Operations Assistant (Building Administration) Coordinates safety and security compliance through inspections, memos, and deficiency reporting.
• Operations Assistant (Building Administration) Provides administrative support including scheduling meetings, organizing permits, and assisting with events or logistics.
• Operations Assistant (Building Administration) Engages in continuous learning and skill development to improve performance and contribute to organizational growth.
• Operations Assistant (Tenant Relations) Handles tenant documentation, ensuring timely filing, processing, and compliance with operational requirements.
• Operations Assistant (Tenant Relations) Manages tenant construction processes including checklists, clearances, and bond refund documentation.
• Operations Assistant (Tenant Relations) Coordinates tenant communications such as memos, promo lists, and operational kits to support daily activities.
• Operations Assistant (Tenant Relations) Prepares and submits reports and prooflists related to tenant accounts, charges, and compliance.
• Operations Assistant (Tenant Relations) Pursues continuous learning and development to enhance skills and support organizational growth.
• Basic in Risk Mitigation, Project Management, Problem Solving, Legal & Regulatory Compliance, Customer Orientation, Customer Engagement, Contact Center Management, Complaint Management, Communication
• ME in Results Oriented, Purpose Driven, Mindful (“Malasakit”), Innovative, Exceptional

Job Snapshot

Updated Date

19-10-2026

Job ID

Jobs_2864

Hierarchy

SMLA

Experience

0 - 3 Years

Employment Type

Employee Sub Type

Full time

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SM Supermalls is one of Southeast Asia’s largestmall developers and operators, with 90 malls in the Philippines and 9 in China.It is owned by the publicly listed SM Prime Holdings, Inc., one of the region’slargest integrated property developers.

With an average daily foot traffic of 4.5 millionin the Philippines and 300,000 in China, plus over 20,000 tenant stores, joinus in shaping experiences loved by both employees and the communities we serve.