Mall Secretary

SM Supermalls; General Trias; On-site; PHP 201,000 - 312,000; Full time

Job summary

SM Supermalls is seeking an Administrative Assistant to provide functional and administrative support to the Mall Operations department in General Trias. You will handle calls, schedules, memos, and reports to ensure administrative requirements are met and properly organized.

The role requires experience in customer service, a 4-year degree, and flexibility in work hours, with duties spanning meeting coordination, document control, and event support within the mall operations context.

Qualifications

• Preferably with experience in customer service.
• Graduate of any 4-year degree course.
• Amenable to flexible work schedule.

Responsibilities

• Handle calls, schedule, letters, memos, and reports for the Mall Operations department as assigned by the Assistant/Mall Manager.
• Monitor meeting schedules (Affiliates Meeting, Lease-Ops, Steercom, Staff & other Table Top meetings).
• Prepare and monitor submission of OPC reports, Monthly Utilities, Sales, Work Schedule, etc.

Skills

Customer service

Administrative support

Communication

Education

4-year degree

Job description

1 - 3 Years

Job Description

To provide functional & administrative support to Mall Operations department, specifically but not limited toA/MM to ensure that all administrative requirements are met and properly organized.

DUTIES & RESPONSIBILITIES

ADMINISTRATIVE TASKS

• Handles the calls, schedule, letters/memos, reportsassigned by the Assistant/Mall Manager.
• Monitoring of meeting schedules such as Affiliates Meeting,Lease-Ops, Steercom, Staff & other Table Top meetings.
• Preparation and monitoring of submission of OPC reports,Monthly Utilities report, Sales report, Work Schedule, etc.
• Administrative support to annual mall events such as 3-Day Sale, Security Audit, BDOI Risk Audit, Budget Season,Christmas Launch, CSR Events, etc.

BUSINESS COMMUNICATION

• Responsible for the preparation of notice and minutes ofthe meeting, both affiliates and staff; approval notices totenants on sales promos and final clearance to operate.
• Ensures accuracy and correctness of memos and any otherforms of communication assigned by the A/MM.

CUSTOMER SERVICE

• Promptly answers telephone calls for the Assistant/MallManager, screen inquiries and relay the same to concerneddepartment in the mall.
• Responsible for the coordination and communication ofmall activities or events with the relevant departments,affiliates and other external business partners in the mall.

COMPLIANCE & DOCUMENTATION

• Ensures timely and proper filing of financial reports such asB.I., Sales Reports, Rental Income Report, Financial ReviewReport, etc.
• Strict monitoring of routed documents for approval ofrelevant heads; and share point approvals submitted to theAssistant/Mall Manager.
• Responsible for all the incoming and outgoing documents ofthe Assistant/Mall Manager.
• Responsible for the reservations of the conference roomand ensure its cleanliness and orderliness.
• Acts as reliever in the absence of Operations Assistant andCustomer Service Assistant.

EXPERIENCE & EDUCATIONAL REQUIREMENTS

• Preferably with experience in customer service
• Graduate of any 4-year degree course
• Amenable to flexible work schedule

WORK LOCATION

• Candidates must be willing to be assigned at SM City General Trias.

Employment Type: Full time

SM Supermalls is one of Southeast Asia’s largestmall developers and operators, with 90 malls in the Philippines and 9 in China.It is owned by the publicly listed SM Prime Holdings, Inc., one of the region’slargest integrated property developers.With an average daily foot traffic of 4.5 millionin the Philippines and 300,000 in China, plus over 20,000 tenant stores, joinus in shaping experiences loved by both employees and the communities we serve.