Customer Service Assistant - SM City Pampanga

SM Supermalls; San Fernando; On-site; PHP 268,000 - 357,000; Full time

Job summary

SM Supermalls is seeking a Customer Service Assistant for SM City Pampanga in San Fernando, Pampanga. The role provides functional and administrative support to Mall Operations, including processing permits, IDs, and distributing documents to staff.

You will handle tenant records and assist with events, while upholding company policies and confidentiality. Requirements include a 4-year Bachelor's degree, proficiency in Microsoft Office, strong oral and written communication, and the ability to

Qualifications

• Bachelor's degree in any field.
• Proficient in Microsoft applications; strong oral and written communication.
• Willing to work with minimum supervision and flexible schedules.

Responsibilities

• Provide functional and administrative support by processing permits, passes, IDs, and distributing documents to concerned personnel.
• Maintain accurate records of tenant information, contact details, and agency forms for smooth mall operations.
• Deliver quality customer service through prompt handling of calls, inquiries, and coordination of mall activities and events.
• Ensure compliance and organization by following company policies, maintaining cleanliness, and safeguarding confidential information.
• Pursue continuous learning through training, career development initiatives, and participation in talent development programs.

Skills

MS Office

Communication

Education

Bachelor's degree

Job description

Customer Service Assistant - SM City Pampanga SM City Pampangan, San Fernando City, Pampanga, Philippines 1 - 2 Years Probationary

Job Description

Group Company: Shopping Center Management Corporation

Position description: To provide functional & administrative support to Mall Operations department, specifically but not limited to A/MM to ensure that all administrative requirements are met and properly organized.

Primary Responsibilities

• Provide functional and administrative support by processing permits, passes, IDs, and distributing documents to concerned personnel.
• Maintain accurate records of tenant information, contact details, and agency forms for smooth mall operations.
• Deliver quality customer service through prompt handling of calls, inquiries, and coordination of mall activities and events.
• Ensure compliance and organization by following company policies, maintaining cleanliness, and safeguarding confidential information.
• Pursue continuous learning through training, career development initiatives, and participation in talent development programs.

Requirements

• Graduate of any 4-year Bachelor's degree.
• Proficient in Microsoft application, good in oral and written skill.
• Can perform with minimum supervision, willing to work on flexible schedules.
• Willing to be assigned at SM City Pampanga.

SM Supermalls is one of Southeast Asia’s largestmall developers and operators, with 90 malls in the Philippines and 9 in China.It is owned by the publicly listed SM Prime Holdings, Inc., one of the region’slargest integrated property developers.
With an average daily foot traffic of 4.5 millionin the Philippines and 300,000 in China, plus over 20,000 tenant stores, joinus in shaping experiences loved by both employees and the communities we serve.