Customer Service Assistant

SM Supermalls; San Fernando; On-site; PHP 201,000 - 312,000; Full time

Job summary

SM Supermalls is seeking a Customer Service Assistant to provide functional and administrative support to the Mall Operations department, ensuring all administrative requirements are met and properly organized.

The role involves processing permits, IDs, distributing documents, maintaining tenant records, and delivering prompt customer service for mall activities and events. Shift schedules are required, and the position is based at SM City Telabastagan.

Qualifications

• Bachelor's degree holder.
• Customer service experience is preferred. Fresh graduates are welcome to apply.
• Amenable to shifting schedules.
• Willing to be assigned in SM City Telabastagan.

Responsibilities

• Provide functional and administrative support by processing permits, passes, IDs, and distributing documents to concerned personnel.
• Maintain accurate records of tenant information, contact details, and agency forms for smooth mall operations.
• Deliver quality customer service through prompt handling of calls, inquiries, and coordination of mall activities and events.
• Ensure compliance and organization by following company policies, maintaining cleanliness, and safeguarding confidential information.

Education

Bachelor's degree

Job description

1 - 2 Years

Job Description

The Customer Service Assistant provides functional & administrative support to Mall Operations department, specifically but not limited to A/MM to ensure that all administrative requirements are met and properly organized.

Primary Responsibilities:

• Provide functional and administrative support by processing permits, passes, IDs, and distributing documents to concerned personnel.
• Maintain accurate records of tenant information, contact details, and agency forms for smooth mall operations.
• Deliver quality customer service through prompt handling of calls, inquiries, and coordination of mall activities and events.
• Ensure compliance and organization by following company policies, maintaining cleanliness, and safeguarding confidential information.
• Pursue continuous learning through training, career development initiatives, and participation in talent development programs.

Requirements:

• Bachelor's degree holder.
• Customer service experience is preferred. Fresh graduates are welcome to apply.
• Amenable to shifting schedules.
• Willing to be assigned in SM City Telabastagan.

Job Snapshot

Updated Date

09-10-2026

Job ID

Jobs_4211

Hierarchy

SMTB

Experience

1 - 2 Years

Employment Type

Employee Sub Type

Full time

SM Supermalls is one of Southeast Asia’s largestmall developers and operators, with 90 malls in the Philippines and 9 in China.It is owned by the publicly listed SM Prime Holdings, Inc., one of the region’slargest integrated property developers.
With an average daily foot traffic of 4.5 millionin the Philippines and 300,000 in China, plus over 20,000 tenant stores, joinus in shaping experiences loved by both employees and the communities we serve.