Mall Ops Admin & Customer Service — Flexible Schedule

SM Supermalls

San Fernando

On-site

PHP 268,000 - 357,000

Full time

6 days ago

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Job summary

SM Supermalls is seeking a Customer Service Assistant for SM City Pampanga in San Fernando, Pampanga. The role provides functional and administrative support to Mall Operations, including processing permits, IDs, and distributing documents to staff.

You will handle tenant records and assist with events, while upholding company policies and confidentiality. Requirements include a 4-year Bachelor's degree, proficiency in Microsoft Office, strong oral and written communication, and the ability to

Qualifications

Bachelor's degree in any field.
Proficient in Microsoft applications; strong oral and written communication.
Willing to work with minimum supervision and flexible schedules.

Responsibilities

Provide functional and administrative support by processing permits, passes, IDs, and distributing documents to concerned personnel.
Maintain accurate records of tenant information, contact details, and agency forms for smooth mall operations.
Deliver quality customer service through prompt handling of calls, inquiries, and coordination of mall activities and events.
Ensure compliance and organization by following company policies, maintaining cleanliness, and safeguarding confidential information.
Pursue continuous learning through training, career development initiatives, and participation in talent development programs.