Operations Analytics & Reporting Specialist

Convergys; Quezon City; On-site; PHP 446,400 - 781,200; Full time

Job summary

Convergys in Quezon City is seeking a Specialist, Operations Support to collect, analyze, and report on operational data, developing dashboards and automating reporting processes to drive timely decisions.

You will monitor KPIs, validate data, and collaborate with Operations, Training and Quality to deliver accurate insights and actionable recommendations for leadership. This full-time role requires strong analytical skills and attention to data integrity to support diverse business functions.

Qualifications

• Collect, analyze, and interpret data to inform reports.
• Create dashboards and KPIs to support operations.
• Ensure accuracy and consistency across reports.

Responsibilities

• Develop, maintain, and distribute recurring operational reports.
• Analyze data to identify trends and improvement opportunities.
• Design interactive dashboards and visualizations.
• Automate reporting processes and improve workflows.
• Collaborate with cross-functional teams for reporting needs.

Skills

Data analysis

Reporting

Dashboard design

Stakeholder communication

Job description

Convergys in Quezon City is seeking a Specialist, Operations Support to collect, analyze, and report on operational data, developing dashboards and automating reporting processes to drive timely decisions.

You will monitor KPIs, validate data, and collaborate with Operations, Training and Quality to deliver accurate insights and actionable recommendations for leadership. This full-time role requires strong analytical skills and attention to data integrity to support diverse business functions.