Operations Reporting Specialist

Convergys; Makati; On-site; PHP 350,000 - 550,000; Full time

Job summary

Concentrix, a global technology and services leader, is seeking an Associate, Operations Reporting in Makati, Philippines. The role focuses on daily report production, ad hoc inquiries, and supporting reporting decisions.

You will analyze projects, build reports, and work with project managers to understand client needs, while ensuring timely distribution to internal and external clients. This position demands strong communication and detail orientation.

Qualifications

• Bachelor's degree in a related field is preferred.
• Experience with call center business and computer support systems is preferred.
• Strong communication skills and proficiency in Microsoft Office.
• Knowledge of database technology, including Oracle or SQL, is beneficial.
• Ability to multi-task, prioritize, and meet timelines on deliverables.

Responsibilities

• Produce ad hoc reports, trending data, and respond to client inquiries.
• Provide consultation to business leaders on reporting needs, trend analysis and report improvements.
• Coordinate the implementation of reporting processes.
• Develop new reports/graphs and production schedules.
• Utilize new data sources for report development.
• Communicate with project managers to understand client report needs.
• Produce and verify daily electronic reports using reporting tools.
• Distribute reports to internal and external clients via e-mail and feeds.
• Maintain existing reports and monthly/ytd summaries.
• Develop trending reports on a request basis.

Skills

Communication

Multi-tasking

Attention to detail

Relationship development

Education

Bachelor's degree in related field

Tools

Oracle

SQL

Job description

Concentrix, a global technology and services leader, is seeking an Associate, Operations Reporting in Makati, Philippines. The role focuses on daily report production, ad hoc inquiries, and supporting reporting decisions.

You will analyze projects, build reports, and work with project managers to understand client needs, while ensuring timely distribution to internal and external clients. This position demands strong communication and detail orientation.