Specialist, Operations Support

Concentrix Philippines; Quezon City; On-site; PHP 558,000 - 893,000; Full time

Job summary

Concentrix Philippines is seeking a Specialist, Operations Support to collect, analyze, and interpret data to produce timely, accurate reports that support business operations and decision-making.

You will develop dashboards, automate reporting processes, monitor KPIs, and ensure data integrity across multiple functions, partnering with Operations, Training, and Quality. Strong collaboration and a data-driven mindset are essential for success in this role.

Responsibilities

• Develop, maintain, and distribute recurring operational and business reports.
• Analyze data to identify trends, patterns, and opportunities for improvement.
• Create dashboards and scorecards to monitor KPIs.
• Prepare ad hoc reports and data analyses to support business needs.
• Present findings and insights to stakeholders clearly.

Job description

Job Title

Specialist, Operations Support

Job Description

The Reports Analyst is responsible for collecting, analyzing, and interpreting data to provide timely, accurate, and actionable reports that support business operations and decision-making. This role develops dashboards, automates reporting processes, monitors key performance indicators (KPIs), and ensures data integrity across multiple business functions. This position partners cross-functionally with Operations, Training and Quality for reporting and automation needs.

Key Responsibilities

1. Reporting & Analytics

• Develop, maintain, and distribute recurring operational and business reports.
• Analyze data to identify trends, patterns, and opportunities for improvement.
• Create dashboards and scorecards to monitor key performance indicators (KPIs).
• Prepare ad hoc reports and data analyses to support business needs.
• Present findings and insights to stakeholders in a clear and concise manner.

2. Data Management

• Extract, validate, and consolidate data from multiple sources.
• Ensure data accuracy, completeness, and consistency across reports.
• Maintain reporting databases, templates, and documentation.
• Troubleshoot reporting discrepancies and recommend corrective actions.

3. Dashboard Development

• Design interactive dashboards and visualizations using reporting tools.
• Continuously improve reporting formats to enhance usability and decision-making.
• Support leadership with executive-level reporting and performance summaries.

4. Process Improvement

• Identify opportunities to automate manual reporting processes.
• Recommend improvements to reporting workflows and data collection methods.
• Support continuous improvement initiatives through data-driven insights.

5. Collaboration

• Partner with cross-functional teams to understand reporting requirements.
• Provide analytical support for projects, audits, and business initiatives.
• Assist users in interpreting reports and understanding business metrics.

Location

PHL Quezon City - Tera Tower 14th Floor

Time Type

Full time