Operations Reporting Analyst — Trends & Insights

Concentrix Philippines; Davao City; On-site; PHP 420,000 - 620,000; Full time

Job summary

Concentrix Philippines is seeking an Associate, Operations Reporting to perform daily production of reports, respond to client inquiries, and help build efficient reporting processes. The role analyzes projects, provides guidance on reporting decisions, and develops improved reports.

You will coordinate the implementation of reporting processes, develop new reports and graphs, utilize new data sources, and distribute reports to internal and external clients.

Qualifications

• Bachelor's degree in a related field and 2–4 years of relevant experience.
• Experience with call center business and computer support systems preferred.
• Knowledge of database technology, including Oracle or familiarity with SQL.
• Ability to multi-task, prioritize, and meet timelines on deliverables.
• Demonstrated knowledge of reporting solutions.
• Demonstrated ability to advocate reporting solutions in support of customer goals.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office.
• Self-starter with sense of urgency and ability to work under pressure.
• Strong attention to detail.
• Professionalism and ability to develop relationships.

Responsibilities

• Produce ad hoc reports, trending data, and respond to client inquiries.
• Provide consultation to leaders on reporting needs, trend analysis, and report improvements.
• Coordinate the implementation of reporting processes.
• Develop new reports/graphs, production schedules, and additions/deletions from existing reports.
• Utilize new data sources for report development.
• Communicate with project managers to understand client report needs.
• Produce and verify daily electronic reports using reporting tools.
• Distribute reports to internal and external clients via e-mail and electronic feeds.
• Maintain existing reports as well as monthly and year-to-date summaries.
• Develop trending reports on a request basis.

Skills

Communication

Multitasking

Attention to detail

Professionalism

Relationship building

Self-starter

Microsoft Office

Education

Bachelor's Degree in related field

Tools

SQL

Oracle

Job description

Concentrix Philippines is seeking an Associate, Operations Reporting to perform daily production of reports, respond to client inquiries, and help build efficient reporting processes. The role analyzes projects, provides guidance on reporting decisions, and develops improved reports.

You will coordinate the implementation of reporting processes, develop new reports and graphs, utilize new data sources, and distribute reports to internal and external clients.