Operations Reporting Analyst - Data Insights & Dashboards

Concentrix Philippines; Taguig; Hybrid; PHP 420,000 - 540,000; Full time

Job summary

Concentrix Philippines is seeking an Associate, Operations Reporting to produce ad hoc reports, trend data, and support client reporting needs. You will consult with business leaders on reporting requirements, help improve reporting processes, and develop new reports using multiple data sources.

The role requires a solid foundation in databases (Oracle/SQL), strong communication, and the ability to multi-task and meet deadlines in a fast-paced call center environment.

Qualifications

• Bachelor's degree in related field with 2–4 years of relevant experience.
• Experience with call center business and computer support systems.
• Knowledge of database technology, including Oracle or SQL.
• Ability to multi-task, prioritize, and meet timelines.
• Proficient in Microsoft Office.
• Strong communication and relationship-building skills.

Responsibilities

• Produce ad hoc reports and respond to client inquiries.
• Consult with leaders on reporting needs, trend analysis and report improvement opportunities.
• Coordinate the implementation of reporting processes.
• Develop new reports/graphs, production schedules, and additions/deletions from existing reports.
• Utilize new data sources for report development.
• Communicate with project managers to understand client report needs.
• Produce and verify daily electronic reports using reporting tools.
• Distribute reports to clients via e-mail and electronic feeds.
• Maintain existing reports as well as monthly and year-to-date summaries.
• Develop trending reports on a request basis.

Skills

Reporting solutions

Communication skills

Time management

Attention to detail

SQL knowledge

Education

Bachelor's degree

Tools

Oracle

SQL

Job description

Concentrix Philippines is seeking an Associate, Operations Reporting to produce ad hoc reports, trend data, and support client reporting needs. You will consult with business leaders on reporting requirements, help improve reporting processes, and develop new reports using multiple data sources.

The role requires a solid foundation in databases (Oracle/SQL), strong communication, and the ability to multi-task and meet deadlines in a fast-paced call center environment.