Specialist, Operations Support

Convergys; Quezon City; On-site; PHP 446,400 - 781,200; Full time

Job summary

Convergys in Quezon City is seeking a Specialist, Operations Support to collect, analyze, and report on operational data, developing dashboards and automating reporting processes to drive timely decisions.

You will monitor KPIs, validate data, and collaborate with Operations, Training and Quality to deliver accurate insights and actionable recommendations for leadership. This full-time role requires strong analytical skills and attention to data integrity to support diverse business functions.

Qualifications

• Collect, analyze, and interpret data to inform reports.
• Create dashboards and KPIs to support operations.
• Ensure accuracy and consistency across reports.

Responsibilities

• Develop, maintain, and distribute recurring operational reports.
• Analyze data to identify trends and improvement opportunities.
• Design interactive dashboards and visualizations.
• Automate reporting processes and improve workflows.
• Collaborate with cross-functional teams for reporting needs.

Skills

Data analysis

Reporting

Dashboard design

Stakeholder communication

Job description

## Specialist, Operations SupportApplylocations: PHL Quezon City - Tera Tower 14th Floortime type: Full timeposted on: Posted Todayjob requisition id: R1749281Job Title:Specialist, Operations SupportJob DescriptionThe Reports Analyst is responsible for collecting, analyzing, and interpreting data to provide timely, accurate, and actionable reports that support business operations and decision-making. This role develops dashboards, automates reporting processes, monitors key performance indicators (KPIs), and ensures data integrity across multiple business functions. This position partners cross-functionally with Operations, Training and Quality for reporting and automation needs.Key Responsibilities 1. Reporting & Analytics Develop, maintain, and distribute recurring operational and business reports. Analyze data to identify trends, patterns, and opportunities for improvement. Create dashboards and scorecards to monitor key performance indicators (KPIs). Prepare ad hoc reports and data analyses to support business needs. Present findings and insights to stakeholders in a clear and concise manner. 2. Data Management Extract, validate, and consolidate data from multiple sources. Ensure data accuracy, completeness, and consistency across reports. Maintain reporting databases, templates, and documentation. Troubleshoot reporting discrepancies and recommend corrective actions.3. Dashboard Development Design interactive dashboards and visualizations using reporting tools. Continuously improve reporting formats to enhance usability and decision-making. Support leadership with executive-level reporting and performance summaries.4. Process Improvement Identify opportunities to automate manual reporting processes. Recommend improvements to reporting workflows and data collection methods. Support continuous improvement initiatives through data-driven insights.5. Collaboration Partner with cross-functional teams to understand reporting requirements. Provide analytical support for projects, audits, and business initiatives. Assist users in interpreting reports and understanding business metrics.Location:PHL Quezon City - Tera Tower 14th FloorLanguage Requirements:Time Type:Full time