Operations Reporting Specialist

Concentrix Philippines; Makati; On-site; PHP 391,000 - 580,000; Full time

Job summary

Concentrix Philippines is seeking an Associate, Operations Reporting to support daily production of reports, respond to client inquiries, and ensure timely distribution to internal and external stakeholders. You will analyze ongoing projects, advise on reporting decisions, and help build improved reports and processes using new data sources and SQL queries.

The ideal candidate holds a bachelor's degree in a related field with 2–4 years of experience, strong communication skills, and proficiency

Qualifications

• Bachelor's degree in a related field with 2–4 years of relevant experience.
• Experience with call center business and computer support systems preferred.
• Knowledge of database technology, including Oracle or familiarity with SQL.
• Strong communication skills, both written and verbal.
• Proficient in Microsoft Office.
• Self-starter with the ability to multi-task and meet deadlines.
• Attention to detail and professionalism, with relationship-building ability.

Responsibilities

• Produce ad hoc reports, trending data, and respond to client inquiries
• Provide consultation to business leaders on reporting needs and opportunities
• Coordinate the implementation of reporting processes
• Develop new reports and production schedules
• Utilize new data sources for report development
• Communicate with project managers to understand client report needs
• Distribute reports to clients via email and feeds
• Maintain existing reports and summaries
• Develop trending reports on request basis

Skills

Call center experience

Reporting

Multi-tasking

Communication skills

Attention to detail

Relationship building

Education

Bachelor's Degree in related field

Tools

Oracle

SQL

Microsoft Office

Job description

Concentrix Philippines is seeking an Associate, Operations Reporting to support daily production of reports, respond to client inquiries, and ensure timely distribution to internal and external stakeholders. You will analyze ongoing projects, advise on reporting decisions, and help build improved reports and processes using new data sources and SQL queries.

The ideal candidate holds a bachelor's degree in a related field with 2–4 years of experience, strong communication skills, and proficiency