Impactful Workforce Scheduler - Onsite Graveyard Shift

TASQ Staffing Solutions; Makati; On-site; PHP 391,000 - 614,000; Full time

Job summary

TASQ Staffing Solutions is seeking an experienced Workforce Scheduler for an onsite role in Makati. The ideal candidate will forecast workloads, manage headcount, and prepare staffing plans to support call center operations.

The position requires at least 1 year of WFM scheduler experience in a BPO/setup, with readiness to start ASAP. The role emphasizes schedule accuracy, attendance monitoring, and collaboration with multiple departments to maintain service levels.

Qualifications

• At least 1 year experience as WFM Scheduler in a BPO/Call Center Setup.
• Amenable to starting ASAP.

Responsibilities

• Create short-term to long-range forecasts for workload, HC requirements, AHT trends, shrinkage, and occupancy.
• Track forecasted vs. actual production volume trends by LOB and site; perform root-cause analysis and propose corrective actions.
• Monitor attendance and tardiness; update scheduling database and generate attendance reports.
• Ensure staffing minimizes overtime while meeting service level objectives.
• Coordinate with other departments for staffing plans and training; communicate market/campaign needs.
• Identify overtime needs in advance and approve/deny time-off based on objective analysis.

Skills

Forecasting

Capacity planning

Workforce management

Tools

IEX Scheduling

Job description

TASQ Staffing Solutions is seeking an experienced Workforce Scheduler for an onsite role in Makati. The ideal candidate will forecast workloads, manage headcount, and prepare staffing plans to support call center operations.

The position requires at least 1 year of WFM scheduler experience in a BPO/setup, with readiness to start ASAP. The role emphasizes schedule accuracy, attendance monitoring, and collaboration with multiple departments to maintain service levels.