Onsite Voice Support Agent - Financial Services

Nexus Recruitment Group; Taguig; Presencial; PHP 240 000 - 360 000; Tempo integral

Resumo da oferta

Nexus Recruitment Group is seeking a motivated Customer Service Representative for a Financial Account in McKinley, Taguig. The role focuses on voice-based support for checking and savings inquiries, requiring clear communication and empathy.

The successful candidate will handle multiple channels, work in a fast-paced environment, attend training, and participate in performance-driven routines while upholding high service standards.

Qualificações

• Minimum 6 months of experience in customer service, financial services, or contact center operations.
• Excellent communication and problem-solving skills.
• Strong ability to multitask and manage time efficiently.

Responsabilidades

• Handle customer inquiries and resolve concerns related to financial products and services with professionalism and empathy
• Provide support through multiple channels such as phone, chat, and text in a fast-paced, high-volume environment
• Navigate multiple systems while following work policies and procedures
• Escalate complex issues and work closely with supervisors and team members
• Maintain high service standards while meeting performance metrics

Conhecimentos

Customer service

Communication

Problem solving

Multitasking

Descrição da oferta de emprego

Nexus Recruitment Group is seeking a motivated Customer Service Representative for a Financial Account in McKinley, Taguig. The role focuses on voice-based support for checking and savings inquiries, requiring clear communication and empathy.

The successful candidate will handle multiple channels, work in a fast-paced environment, attend training, and participate in performance-driven routines while upholding high service standards.