Voice Support Specialist – Financial Services

Outsourcey; Philippines; Remote; PHP 335,000 - 513,000; Full time

Benefits offered by this job

Competitive salary

Opportunity to shape HR function in a\

Career growth and development

Job summary

Outsourcey in the Philippines is seeking a Customer Support Specialist - Voice with financial industry experience to join our growing team. You will handle customer inquiries via phone and email, delivering empathetic, accurate solutions and maintaining high satisfaction.

You will work in a fast-paced environment, collaborate across teams, and stay updated on products, policies, and procedures to drive effective resolutions and positive customer outcomes.

Qualifications

• Minimum 2.5 years of customer support experience.
• Excellent verbal and written communication.
• Ability to assess customer needs and provide solutions.
• Experience with customer support software, CRM, and helpdesk tools.
• Strong organizational skills and ability to multitask.
• Comfortable working in a fast-paced environment.
• Experience with accounting/finance is a plus.

Responsibilities

• Respond to inquiries via phone, email, and chat in a professional and timely manner.
• Troubleshoot issues and provide effective solutions.
• Maintain accurate records of customer interactions, issues, and resolutions.
• Collaborate with internal teams to escalate and resolve complex problems.
• Assist customers with order processing, account management, and product/service information.
• Identify customer needs and provide recommendations for products or services.
• Ensure a high level of customer satisfaction through proactive and empathetic support.
• Stay updated on company products, policies, and procedures.

Skills

Verbal communication

Written communication

Problem solving

Multitasking

Organizational skills

Adaptability

Tools

CRM systems

Helpdesk tools

Job description

Outsourcey in the Philippines is seeking a Customer Support Specialist - Voice with financial industry experience to join our growing team. You will handle customer inquiries via phone and email, delivering empathetic, accurate solutions and maintaining high satisfaction.

You will work in a fast-paced environment, collaborate across teams, and stay updated on products, policies, and procedures to drive effective resolutions and positive customer outcomes.