Onsite Makati CS Rep — Voice/Blended Support

Level Up Business Process Outsourcing Services OPC; Philippines; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Commission

On-site work in Makati

Job summary

Level Up Talent Solutions is hiring Customer Service Representatives for multiple account openings across financial, banking, retail, e-commerce, apparel, ticketing, and healthcare campaigns. These roles require strong communication, customer service orientation, attention to detail, and the ability to support customers professionally and accurately.

Depending on the assigned account, candidates may handle voice, blended, or account-specific support such as billing, payment inquiries, orders,

Qualifications

• Must have at least 6 months international voice BPO experience.
• High School Graduate, Senior High School Graduate, College Undergraduate, or College Graduate depending on account.
• Strong customer service, problem-solving, and active listening skills.
• Comfortable using computer systems and navigating multiple tools.
• Willing to work onsite in Makati City.
• Willing to work on shifting schedules, weekends and holidays if required.

Responsibilities

• Handle customer inquiries through voice, non-voice, or blended channels depending on the assigned account.
• Assist customers with billing, payments, collections, banking concerns, orders, deliveries, product inquiries, ticketing, healthcare-related concerns, or general account support.
• Provide accurate and timely information based on account policies and procedures.
• Verify customer information and follow proper security, compliance, and data privacy guidelines.
• Document customer interactions, concerns, actions taken, and resolutions accurately in the system.
• Resolve customer concerns efficiently while maintaining quality service and customer satisfaction.
• Escalate complex or unresolved concerns to the appropriate department when needed.
• Meet account performance standards, including quality, productivity, attendance, and customer experience metrics.
• Maintain professionalism, empathy, and attention to detail when handling customer concerns.

Skills

Communication

Customer service

Active listening

Attention to detail

Education

High School Graduate

Senior High School Graduate

College Undergraduate

College Graduate

Job description

Level Up Talent Solutions is hiring Customer Service Representatives for multiple account openings across financial, banking, retail, e-commerce, apparel, ticketing, and healthcare campaigns. These roles require strong communication, customer service orientation, attention to detail, and the ability to support customers professionally and accurately.

Depending on the assigned account, candidates may handle voice, blended, or account-specific support such as billing, payment inquiries, orders,