On-site Financial Call Center Agent - Client Support

Caldwell Communications Consultancy Philippines; Mandaluyong; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Medical Reimbursement

Health Insurance, HMO

Job summary

A communications consultancy in Mandaluyong is seeking Financial Customer Service Representatives to assist clients with account inquiries, billing, and transactions while providing accurate support. The role requires a high school graduate and offers a full-time position with competitive salary and benefits, including medical reimbursement and health insurance. Candidates should be customer-focused, detail-oriented, and willing to work onsite. Training is paid and the shifts include nights and weekends.

Qualifications

• High School or Senior High School graduate (College preferred).
• Customer-focused and detail-oriented mentality.
• Basic computer literacy and multitasking ability are essential.

Responsibilities

• Respond to financial inquiries via phone, chat, or email.
• Assist with payments, account updates, and billing questions.
• Document all interactions in the system.
• Escalate complex issues to supervisors.
• Maintain productivity, quality, and client satisfaction metrics.

Skills

Customer-focused

Detail-oriented

Basic computer literacy

Multitasking ability

Problem Solving

Team Player

Interpersonal Skills

Organizational Skills

Call Centre

Customer Service

Education

High School or Senior High School graduate

Job description

A communications consultancy in Mandaluyong is seeking Financial Customer Service Representatives to assist clients with account inquiries, billing, and transactions while providing accurate support. The role requires a high school graduate and offers a full-time position with competitive salary and benefits, including medical reimbursement and health insurance. Candidates should be customer-focused, detail-oriented, and willing to work onsite. Training is paid and the shifts include nights and weekends.