Customer Service Representative - Financial Account

Nexus Recruitment Group; Taguig; On-site; PHP 240,000 - 360,000; Full time

Job summary

Nexus Recruitment Group is seeking a motivated Customer Service Representative for a Financial Account in McKinley, Taguig. The role focuses on voice-based support for checking and savings inquiries, requiring clear communication and empathy.

The successful candidate will handle multiple channels, work in a fast-paced environment, attend training, and participate in performance-driven routines while upholding high service standards.

Qualifications

• Minimum 6 months of experience in customer service, financial services, or contact center operations.
• Excellent communication and problem-solving skills.
• Strong ability to multitask and manage time efficiently.

Responsibilities

• Handle customer inquiries and resolve concerns related to financial products and services with professionalism and empathy
• Provide support through multiple channels such as phone, chat, and text in a fast-paced, high-volume environment
• Navigate multiple systems while following work policies and procedures
• Escalate complex issues and work closely with supervisors and team members
• Maintain high service standards while meeting performance metrics

Skills

Customer service

Communication

Problem solving

Multitasking

Job description

Job Openings Customer Service Representative - Financial Account

About the job Customer Service Representative - Financial Account

Job Title: Customer Service Representative
Location: McKinley, Taguig (Onsite)
Employment Type: Full-Time
Industry: Financial Services / Customer Support

Job Summary:
We are looking for a Customer Service Representative who will deliver outstanding voice-based support to customers with checking and savings account inquiries. If you're passionate about customer care and ready to grow your career in a collaborative and inclusive work environment, this opportunity is for you.

Key Responsibilities:

• Handle customer inquiries and resolve concerns related to financial products and services with professionalism and empathy
• Provide support through multiple channels such as phone, chat, and text in a fast-paced, high-volume environment
• Navigate multiple systems while following work policies and procedures
• Escalate complex issues and work closely with supervisors and team members
• Maintain high service standards while meeting performance metrics

Qualifications:

• Minimum 6 months of experience in customer service, financial services, or contact center operations
• Excellent communication and problem-solving skills
• Strong ability to multitask and manage time efficiently

Job Requirements:

• Willing to work on shifting schedules, including graveyard shifts, weekends, and holidays
• Open to split rest days
• Willing to work onsite in McKinley, Taguig
• Must support a voice-based customer service role
• Must be able to attend and complete the full training period
• Willing to work extended hours if required