Financial Services Onsite Voice Agent | Customer Experience

HCM Nexus; Philippines; On-site; PHP 201,000 - 312,000; Full time

Job summary

HCM Nexus is hiring for a voice-based customer support role in McKinley, Taguig. You will handle inquiries about financial accounts, using phone, chat, and text, in a fast-paced, onsite environment.

Requirements include at least 6 months in customer service or financial services, strong communication and problem-solving skills, and willingness to work shifting schedules including graveyard shifts and holidays. Training will be provided fully.

Qualifications

• Minimum 6 months of experience in customer service, financial services, or contact center operations.
• Excellent communication and problem-solving skills.
• Strong ability to multitask and manage time efficiently.
• Willingness to work on shifting schedules, including graveyard shifts, weekends, and holidays.
• Open to split rest days.
• Willing to work onsite in McKinley, Taguig.
• Must support a voice-based customer service role.
• Must be able to attend and complete the full training period.
• Willing to work extended hours if required.

Responsibilities

• Handle customer inquiries and resolve concerns related to financial products and services with professionalism and empathy.
• Provide support through multiple channels such as phone, chat, and text in a fast-paced, high-volume environment.
• Navigate multiple systems while following work policies and procedures.
• Escalate complex issues and work closely with supervisors and team members.
• Maintain high service standards while meeting performance metrics.

Skills

Customer service

Communication

Problem-solving

Multitasking

Time management

Shift work

Onsite presence

Education

Bachelor's degree or equivalent

Job description

HCM Nexus is hiring for a voice-based customer support role in McKinley, Taguig. You will handle inquiries about financial accounts, using phone, chat, and text, in a fast-paced, onsite environment.

Requirements include at least 6 months in customer service or financial services, strong communication and problem-solving skills, and willingness to work shifting schedules including graveyard shifts and holidays. Training will be provided fully.