Onsite Voice Customer Support Specialist

8003 Accenture Inc Company; Mandaluyong; On-site; PHP 223,000 - 335,000; Full time

Job summary

Accenture is hiring a Customer Service Associate in Mandaluyong, Philippines. The CSR provides customer service support in line with SLAs, focusing on call quality and timely issue resolution.

The role involves handling inquiries via phone, chat, and messaging tools, documenting incidents, escalating when needed, and maintaining professionalism.

Applicants must have a standard voice profile and at least 6 months of voice experience; CSVAR B2 is preferred. Return to office setup.

Qualifications

• Standard Voice Profile required.
• At least 6 months of voice experience with no domain specified.
• CSVAR B2 certification or level.

Responsibilities

• Provide support for resolution of customer problems, issues, requests and queries. Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents. Primary responsibilities are focused on customer contact, not transaction processing.
• To perform assigned skill sets and its corresponding activities and tasks efficiently.
• To support & record a variety of customer service issues through telephone, chat, and/or required messenger application from customers. Validate, investigate and resolve these issues within established guidelines. This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client.
• To provide customers with positive call experience by exhibiting positive verbal and written conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues.
• To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management.
• To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountability.

Skills

Standard Voice Profile

6+ months voice experience

CSVAR B2

Job description

Accenture is hiring a Customer Service Associate in Mandaluyong, Philippines. The CSR provides customer service support in line with SLAs, focusing on call quality and timely issue resolution.

The role involves handling inquiries via phone, chat, and messaging tools, documenting incidents, escalating when needed, and maintaining professionalism.

Applicants must have a standard voice profile and at least 6 months of voice experience; CSVAR B2 is preferred. Return to office setup.