Onsite Customer Care Specialist — Quick Resolutions

Accenture PLC; Mandaluyong; On-site; PHP 223,000 - 357,000; Full time

Job summary

Accenture PLC in Mandaluyong, Philippines, is seeking a Customer Service Associate to join the Return to Office setup. The CSR role focuses on resolving customer queries with quality service, ensuring timely follow-up and adherence to service levels.

The position requires a standard voice profile and at least six months of voice experience, with CSVAR B2 proficiency. Responsibilities include handling inquiries via phone, chat, and messenger, documenting issues, escalating when needed, and

Qualifications

• At least 6 months of voice experience, no domain.
• CSVAR B2 English proficiency required.

Responsibilities

• Provide support for resolution of customer problems, issues, requests and queries; document, escalate, track and follow up incidents.
• Perform assigned skill sets and their activities efficiently.
• Record and resolve customer service issues through telephone, chat, or messenger; coordinate with escalation path as needed.
• Provide customers with a positive call experience through professional communication and timely resolution of issues.
• Maintain professionalism, reliability, and positive work attitude; meet performance metrics.
• Promote positive relationships with clients and Accenture through accountability and quality service.

Skills

Standard Voice Profile

6 months voice experience

Education

CSVAR B2

Job description

Accenture PLC in Mandaluyong, Philippines, is seeking a Customer Service Associate to join the Return to Office setup. The CSR role focuses on resolving customer queries with quality service, ensuring timely follow-up and adherence to service levels.

The position requires a standard voice profile and at least six months of voice experience, with CSVAR B2 proficiency. Responsibilities include handling inquiries via phone, chat, and messenger, documenting issues, escalating when needed, and