Onsite CSR — BPO Support, Training & Perks

Accenture; Mandaluyong; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

HMO coverage from day 1

Allowances and company bonuses

Performance incentives

Company-sponsored training and upskll

Paid Sick and Vacation Leaves

Job summary

Accenture is hiring a Customer Service Representative to provide customer service support in line with specified SLAs and quality standards. The role focuses on resolving customer inquiries promptly while maintaining high call quality across shifts in a full-time onsite capacity.

The ideal candidate has at least 6 months of BPO experience, is an Open HS or SHS graduate, and is willing to work in Boni, Mandaluyong City. Candidates must be adaptable to shifting schedules including holidays.

Qualifications

• Open HS graduates or SHS graduates with at least 6 months of BPO experience.
• Willing to work full-time onsite in Boni, Mandaluyong City.
• Amenable to shifting schedules and holiday work.

Responsibilities

• CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.

Skills

BPO experience

Job description

Accenture is hiring a Customer Service Representative to provide customer service support in line with specified SLAs and quality standards. The role focuses on resolving customer inquiries promptly while maintaining high call quality across shifts in a full-time onsite capacity.

The ideal candidate has at least 6 months of BPO experience, is an Open HS or SHS graduate, and is willing to work in Boni, Mandaluyong City. Candidates must be adaptable to shifting schedules including holidays.