Onsite Santa Rosa CSR — Impactful Customer Support

TTEC; Santa Rosa; On-site; PHP 201,000 - 312,000; Full time

Job summary

TTEC in the Philippines (Santa Rosa, Laguna) invites you to join as a Customer Service Representative onsite. You’ll help customers by answering inquiries, advising on products, and guiding them to friendly, lasting resolutions that turn ordinary service into a standout experience.

The role welcomes candidates with a Senior High School diploma or at least two years of college and requires up to 6 months of customer service or BPO experience for older curricula.

Qualifications

• Open to candidates with a Senior High School diploma or at least 2 years of college education.
• Requires 6 months of customer service or BPO experience for high school graduates of the old curriculum.
• Must recognize, apply and explain product or service knowledge.
• Computer experience expected.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to provide answers for customers to resolve their issues.
• Explain products or services with clarity and empathy.
• Assist customers in finding resolutions with a positive attitude.

Skills

Customer service

Communication skills

Computer literacy

Education

Senior High School diploma or 2 years of college

Job description

TTEC in the Philippines (Santa Rosa, Laguna) invites you to join as a Customer Service Representative onsite. You’ll help customers by answering inquiries, advising on products, and guiding them to friendly, lasting resolutions that turn ordinary service into a standout experience.

The role welcomes candidates with a Senior High School diploma or at least two years of college and requires up to 6 months of customer service or BPO experience for older curricula.