Customer Experience Specialist - Onsite Santa Rosa

TTEC; Santa Rosa; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Health and wellness incentives

Tuition reimbursement

Paid time off (PTO)

Job summary

TTEC in Santa Rosa, Laguna, Philippines is seeking a Customer Service Representative to be onsite. You’ll help customers by answering inquiries, resolving issues, and guiding product usage with empathy and clarity.

Open to candidates with a Senior High School diploma or some college, you’ll need 6 months of customer service or BPO experience, basic computer skills, and a willingness to work onsite in Santa Rosa. We offer a supportive culture and benefits.

Qualifications

• Senior High School diploma or 2 years of college education.
• 6 months of customer service or BPO experience for high school graduates of the old curriculum.
• Ability to apply and explain product or service knowledge.
• Proficient computer skills and experience.
• Willingness to work in Santa Rosa, Laguna.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to provide answers and resolve customer issues.
• Explain product or service knowledge to customers with clarity and empathy.

Skills

Customer service

Computer skills

Education

Senior High School diploma

2 years of college education

Job description

TTEC in Santa Rosa, Laguna, Philippines is seeking a Customer Service Representative to be onsite. You’ll help customers by answering inquiries, resolving issues, and guiding product usage with empathy and clarity.

Open to candidates with a Senior High School diploma or some college, you’ll need 6 months of customer service or BPO experience, basic computer skills, and a willingness to work onsite in Santa Rosa. We offer a supportive culture and benefits.