Onsite Customer Service Specialist — Santa Rosa

TTEC; Santa Rosa; On-site; PHP 246,000 - 335,000; Full time

Job summary

TTEC in Santa Rosa, Laguna, Philippines is seeking a Customer Service Representative to support customers onsite. You’ll help customers quickly, discuss products with empathy, and resolve issues to create an exceptional experience.

Ideal candidates have a Senior High School diploma or at least 2 years of college, and at least 6 months of customer service or BPO experience. Computer skills are required, and you’ll work in Santa Rosa with a supportive, inclusive culture and a benefits package.

Qualifications

• Open to candidates with a Senior High School diploma or at least 2 years of college education.
• Requires 6 months of customer service or BPO experience for high school graduates of the old curriculum.
• Recognize, apply and explain product or service knowledge
• Computer experience is required.
• Candidates should be willing to work within Santa Rosa, Laguna.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to provide answers for customers to resolve their issues.

Skills

Customer service

BPO experience

Computer literacy

Education

Senior High School diploma or 2 years of college

Job description

TTEC in Santa Rosa, Laguna, Philippines is seeking a Customer Service Representative to support customers onsite. You’ll help customers quickly, discuss products with empathy, and resolve issues to create an exceptional experience.

Ideal candidates have a Senior High School diploma or at least 2 years of college, and at least 6 months of customer service or BPO experience. Computer skills are required, and you’ll work in Santa Rosa with a supportive, inclusive culture and a benefits package.