Customer Experience Pro — Onsite Santa Rosa

TTEC; Santa Rosa; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Career development

Inclusive culture

Health incentives

Tuition reimbursement

Job summary

TTEC is hiring a Customer Service Representative to be onsite in Santa Rosa, Laguna, Philippines. You will engage with customers, provide product information, and resolve issues with a customer-centric approach.

Candidates should have a Senior High School diploma or at least 2 years of college, plus up to 6 months of related experience. Willingness to work in Santa Rosa, Laguna is required.

Qualifications

• Open to candidates with a Senior High School diploma or at least 2 years of college education.
• Requires 6 months of customer service or BPO experience for high school graduates of the old curriculum.
• Recognize, apply and explain your product or service knowledge.
• Computer experience and willingness to work in Santa Rosa, Laguna.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to provide answers for customers to resolve their issues.
• Provide compassionate product consultations and resolve customer issues.

Skills

Customer service

Communication

Problem solving

Computer skills

Education

Senior High School diploma

Some college (2 years)

Tools

CRM software

Ticketing systems

Job description

TTEC is hiring a Customer Service Representative to be onsite in Santa Rosa, Laguna, Philippines. You will engage with customers, provide product information, and resolve issues with a customer-centric approach.

Candidates should have a Senior High School diploma or at least 2 years of college, plus up to 6 months of related experience. Willingness to work in Santa Rosa, Laguna is required.