Onsite CSR in Santa Rosa — Shape Customer Experience

Hammerjack Pty Ltd; Santa Rosa; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

PTO (possible) NAS

Tuition reimbursement

Health and wellness incentives

Job summary

TTEC Philippines is seeking a Customer Service Representative to join our onsite team in Santa Rosa, Laguna. You will handle customer inquiries, research issues, and provide timely resolutions with a customer-first approach.

Ideal candidates have a Senior High School diploma or 2 years of college, plus 6 months CS/BPO experience. You will work onsite at the Santa Rosa location with opportunities for career development and a supportive culture.

Qualifications

• Must have a Senior High School diploma or at least 2 years of college education.
• Requires 6 months of customer service or BPO experience for high school graduates of the old curriculum.
• Able to apply product/service knowledge and use computer systems.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to provide answers and resolve issues.
• Work onsite in Santa Rosa, Laguna, with a customer-first mindset.

Skills

Customer service

Communication

Computer skills

Problem solving

Education

Senior High School diploma or 2 years college

Job description

TTEC Philippines is seeking a Customer Service Representative to join our onsite team in Santa Rosa, Laguna. You will handle customer inquiries, research issues, and provide timely resolutions with a customer-first approach.

Ideal candidates have a Senior High School diploma or 2 years of college, plus 6 months CS/BPO experience. You will work onsite at the Santa Rosa location with opportunities for career development and a supportive culture.